What are the responsibilities and job description for the Electronics Field Service Technician position at The Whaler Casino Supply?

Field Service Technician

Primary Roles and Responsibilities

Ability to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.
Responsible for remote phone support when not traveling.
Responsible for escalating any tier 2/3 issues to the support specialist.
Responsible to escalate any support issues to management in a timely manner.
Ability to work through issues with above average first visit resolutions.
Work closely with distributors on parts orders, RMAs, and technical assistance.
On-site installations and support required, overnight travel will be involved and can exceed 75% at times.
Assist customers on the configuration and programming of company equipment.
Train customers on the use of various electronic equipment, hardware and software.
Exceed customer satisfaction objectives as outlined by management.
Recommends and executes appropriate solutions in a timely manner.
Responsible for promptly following up with customers as needed.
Ability to work from home effectively which includes access to high-speed DSL or Cable internet.
Other duties as assigned by management.

Requirements

Requirements

Experience and Education

Associate degree in Computer Technologies or applicable experience
Minimum of 3 years training or commensurate experience in electronic and PC technologies.
Strong analytical skills.
Ability to read schematics and technical manuals.
PC, mechanical and electrical aptitude.
Excellent written and verbal communication skills.
Strong customer relations and phone skills.
Must be self-motivated to work independently without direct supervision.
Effective planning and organizational skills to efficiently manage time and call load.
Competency in various software applications including MSOffice.
Experience with Proprietary software a plus.
PC applications support experience.

Preferred

Working Conditions

Travel is required and can exceed 75%.
Overtime and standby availability are required.
Position will require working in various environments, including bingo halls, bars, tribal reservations, and casinos.
Installations will include running cable, lifting heavy devices, and climbing ladders.

Available to work any shift and weekends as needed

Pay: $28.00 - $31.00 per hour

Benefits:

Work Location: In person

Salary : $28 - $31

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Electronics Field Service Technician