What are the responsibilities and job description for the Conference Services Manager position at The Westin?
Overview:
The Conference Services Manager acts as the primary link between clients and the venue's operational departments to plan, coordinate, and execute successful meetings, conferences and events.
Responsibilities:
Mental Requirements:
Conference Services Manager
The Conference Services Manager acts as the primary link between clients and the venue's operational departments to plan, coordinate, and execute successful meetings, conferences and events.
- Know meeting room sets and capabilities.
- Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.)
- Develop menus and agendas, ensure BEO’s are issued, and complete all pertinent correspondence with outside vendors to finalize programs.
- Maintain current information on and monitor booking trends to produce forecast figures and month-end reports.
- Understand the Catering incentive program.
- Maintain pricing integrity and propose upscale menus for all groups.
- Interact with outside planners and vendors for special events.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Prepare and submit required reports in a timely manner.
- Work with other F&B managers and keep them informed of F&B issues as they arise.
Education & Experience:
- At least 4 years of progressive hotel or related field required; or a 4-year college degree and at least 1 or more years of related experience; or a 2-year college degree and 2 or more years of related experience.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Must have knowledge of F& B preparation techniques, health department rules and regulation, liquor laws and regulations.
Physical requirements:
- Flexible and long hours sometimes required.
- Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mental Requirements:
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to multi task.
- Must be able to work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must routinely meet deadlines.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.