What are the responsibilities and job description for the Front Desk Agent position at The Westin Westminster?
Front Desk Agent – The Westin Westminster
Job Summary
We are seeking a friendly, professional, and guest-focused Front Desk Agent to join our team at The Westin Westminster. As the first point of contact for many of our guests, you will play a key role in creating a welcoming and memorable arrival and departure experience. The ideal candidate will demonstrate excellent communication skills, strong attention to detail, and a passion for hospitality.
Responsibilities
- Warmly greet guests upon arrival and provide efficient, courteous check-in and check-out services.
- Accurately process reservations, room assignments, and guest requests using the Marriott property management system (LightSpeed).
- Handle all guest inquiries, complaints, and special requests promptly and professionally, ensuring complete guest satisfaction.
- Provide detailed information about hotel amenities, services, and local attractions.
- Accurately manage cash, credit card transactions, and room charges in compliance with hotel procedures.
- Coordinate with housekeeping, engineering, and other departments to meet guest needs in a timely manner.
- Maintain a clean, organized, and professional front desk area at all times.
- Uphold Marriott brand standards and Westin service culture in every guest interaction.
Qualifications
- Previous hotel front desk or customer service experience preferred.
- Familiarity with Marriott systems (LightSpeed) is a strong plus.
- Strong communication and problem-solving skills with a guest-first mindset.
- Ability to multitask, remain calm, and work efficiently in a fast-paced environment.
- Proficiency with computers and reservation systems; basic math skills required.
- Must be flexible to work a variety of shifts, including evenings, weekends, and holidays.
Why Join Us?
At The Westin Westminster, we believe in caring for our associates the way we care for our guests. As part of the Marriott family and Columbia Sussex portfolio, you’ll enjoy opportunities for growth, competitive pay, Marriott travel discounts worldwide, and a supportive team culture.
Job Type: Full-time
Pay: From $19.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19