What are the responsibilities and job description for the Host position at The Westin Sarasota?
Position Summary: Ensure guests are welcomed to the restaurant from the time they walk through the door until the time they depart. Greet guests in a friendly, polite manner, be prompt and reliable, and help co-workers whenever possible.
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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong telephone etiquette is essential. Be polite, confident and able to help the guest with any request or know where to direct them.
- Take reservations using good judgement and precise timing.
- Acknowledge guests immediately as they walk through the door. Ask their name when applicable. Always refer to them by name.
- Seat guest, ladies first. Advise the server of any special requests. Tell the server the name and seat number of the host.
- Keep pace of the floor at a level that ensure excellent service by limiting covers.
- Bid the guest a friendly farewell. Remember to use their name whenever possible.
- Note any guest comments. If there is a complaint, notify a manager immediately. If there is a positive comment, log in comment book.
- Be knowledgeable of daily function sheet, in-house VIP’s, current activities, hours of operation throughout the hotel, etc.
- Be aware of menu items, specials of the evening and how they are prepared. General knowledge of available wines.
- Immediately reports in writing any maintenance or housekeeping discrepancies to management.
- Assist with transporting beverages from cocktail tables or the bar when seating guests in the restaurant.
Qualifications:
Education: High school diploma or GED plus 1-year guest service experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.
Experience: A minimum of 1-year experience in a guest service position directly dealing with guests.
● Must be well groomed and have a friendly and outgoing personality.
● Must be able to work weekends and holidays.
● Must have the ability to multi-task.
● Strong oral and written communication skills.
● Ability to handle a fast paced frequently changing environment.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
Salary : $14