Overnight Auditor - The Westin Richmond - 2019 Rated AAA Four Diamond Hotel

POSITION PURPOSE

Be the "face" of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell. The right candidate for this very important role will be friendly, outgoing, professional, have a positive demeanor and excellent communication skills. You should be able to delegate effectively, demonstrate initiative, take ownership of issues and have good problem resolution skills. The ideal candidate for this role will be organized and self-motivated and must be able to work on own with little or no supervision. This position will act as the Manager on Duty during the overnight shift. This is an ideal role for someone who enjoys working independently and desires an overnight shift.

this position is for a part time Friday & Saturday overnight auditor.

Essential Functions

• Able to perform all front desk job duties
• Responsible for the reconciliation and completion of all daily front desk and outlet work
• Verify all direct bill rooms are set up properly
• Make adjustments to house accounts as needed
• Perform the property management system night audit to change to new day
• Run and distribute reports
• Key in sales into MDR program in order to report sales to corporate
• Process credit cards and send batch to the bank
• Communicate regularly with accounting to go over any balancing issues or problems with reports
• As Manager on Duty, handle any guest complaints or situations that need immediate attention
• Communicate regularly with the Front Office Manager to pass on any agent errors that need to be handled or show need for retraining
• Know all procedures for emergency situations
  
  

Other

Regular attendance in conformance with the Hotel's standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with the Hotel's rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Specific Job Knowledge, Skills And Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess exceptional computational ability.
• Must possess advance computer skills.
  
  

PHYSICAL DEMANDS

• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to work overnight hours.
• Must be able to exert well-paced ability to work in a busy environment.
• Must have the ability to bend, squat and lift 20 lbs. on a regular and continuing basis and occasionally lift up to 50 lbs.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Position is required to wear a radio and earpiece for the duration of their scheduled shift
  
  

QUALIFICATION STANDARDS

Education

Experience

High school or equivalent education required. Bachelor's Degree preferred.

Two to four years experience in Front Office/Housekeeping/Guest Services, including at least two years Night Auditor experience preferred.