What are the responsibilities and job description for the Director of Housekeeping position at The Westin Michigan Avenue Chicago?
Description
Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage eleven properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, highlighting our dedication to success in the ever-evolving world of hospitality.
Join the team at The Westin Michigan Avenue Chicago — a landmark downtown hotel where elevated comfort meets iconic luxury. At The Westin, you’ll be part of a culture that champions well-being, innovation, and extraordinary experiences for both guests and associates. Nestled on Chicago’s Magnificent Mile, you will work in a dynamic setting offering inspiring views, modern amenities and a commitment to “doing well, and doing good.” If you are passionate about hospitality and ready to elevate your career in a role where your purpose matters, let’s create unforgettable moments together.
Position Summary
The Director of Housekeeping is responsible for overseeing all housekeeping operations to ensure the highest standards of cleanliness, safety, and guest satisfaction. This role provides strategic leadership, manages staff performance, controls budgets, and ensures compliance with all health, safety, and regulatory standards. The Director of Housekeeping plays a critical role in maintaining the overall appearance, functionality, and reputation of the property
Key Responsibilities
Leadership & Management
Direct, supervise, and mentor housekeeping managers, supervisors, and staff.
Develop staffing plans, schedules, and workload distribution to optimize efficiency.
Foster a positive team culture focused on accountability, service, and continuous improvement.
Operations Oversight
Ensure all guest rooms, public areas, and back-of-house spaces meet high standards of cleanliness and presentation.
Establish and enforce housekeeping procedures, policies, and service standards.
Conduct regular inspections and audits to maintain quality assurance.
Budgeting & Cost Control
Develop and manage departmental budgets, including labor, supplies, and equipment.
Monitor inventory levels and purchasing to control costs and reduce waste.
Identify cost-saving opportunities without compromising quality.
Training & Development
Recruit, train, and onboard housekeeping staff.
Implement ongoing training programs on cleaning techniques, safety protocols, and service excellence.
Conduct performance evaluations and support career development.
Guest Satisfaction
Ensure prompt resolution of guest concerns related to housekeeping services.
Collaborate with front office and other departments to enhance the overall guest experience.
Monitor guest feedback and implement service improvements.
Compliance & Safety
Ensure compliance with all health, safety, sanitation, and environmental regulations.
Maintain proper handling and use of cleaning chemicals and equipment.
Promote workplace safety and reduce risks through training and enforcement.
Coordination & Communication
Work closely with maintenance, front desk, and operations teams to ensure seamless service delivery.
Participate in executive meetings and contribute to operational strategy.
Requirements
Qualifications:
- Bachelor’s degree in hospitality management, Business Administration, or related field (preferred).
- 5–10 years of progressive housekeeping experience, with at least 3–5 years in a leadership role.
- Strong knowledge of housekeeping operations, cleaning systems, and industry standards.
- Proven leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal abilities
- Experience with property management systems (PMS) and inventory software preferred.
- Time management and multitasking
- Decision-making and accountability
- Requires standing, walking, and occasional lifting
- May include working weekends, holidays, and extended hours
- Labor relations experience required