What are the responsibilities and job description for the Front Desk Agent (PM availability) position at The Westin Lake Mary, Orlando North?
Job Title: Front Desk Agent
Overview:
Join our team as a Front Desk Agent, where you will be the first point of contact for our guests, providing exceptional hospitality and customer service. If you have a passion for guest relations, hotel management, and creating memorable experiences, we invite you to apply for this exciting opportunity.
Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with check-out procedures efficiently
- Maintain a clean and organized front desk area
- Operate phone systems and manage reservations effectively
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Excellent phone etiquette and communication skills
- Strong hospitality background with a focus on guest services
- Knowledge of hotel management practices
- Exceptional customer service skills
- Familiarity with night audit procedures
- Proficiency in using phone systems and hospitality software
- Ability to multitask and work in a fast-paced environment
Join our team as a Front Desk Agent and be part of a welcoming and supportive work environment. We offer competitive compensation, opportunities for career advancement, and a chance to be an integral part of our guests' experiences. If you are ready to showcase your hospitality skills and make a difference in our guests' stay, apply now!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Lake Mary, FL 32746 (Required)
Ability to Relocate:
- Lake Mary, FL 32746: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16