What are the responsibilities and job description for the Loss Prevention Officer position at The Westin La Paloma Resort & Spa?
Division Westin La Paloma Resort and Spa
Description
The Loss Prevention Officer will be instrumental in creating a safe, secure, and welcoming environment for guests and staff. By proactively patrolling the property, responding to incidents, and assisting in emergencies, you will help maintain the integrity of the hotel's operations and guest experience. Your role ensures that every individual on the premises feels protected and that the property remains compliant with regulations and internal policies.
How You'll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Loss Prevention Officer will be instrumental in creating a safe, secure, and welcoming environment for guests and staff. By proactively patrolling the property, responding to incidents, and assisting in emergencies, you will help maintain the integrity of the hotel's operations and guest experience. Your role ensures that every individual on the premises feels protected and that the property remains compliant with regulations and internal policies.
How You'll Shape The Experience & Future
- Patrol lobbies, corridors, and public rooms, confer with management, interview guests and employees and interrogates persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
- Patrol public areas to detect fires, unsafe conditions and damaged or inoperative safety equipment.
- Warn or eject troublemakers and cautions careless persons.
- Obtain assistance for accident victims and file accident reports.
- Notify staff of presence of persons with questionable reputations.
- Assist management and enforcement officers in emergency situations.
- May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
- Other duties as assigned.
- Consistently alert to detect disturbances, suspicious behavior, and safety risks across hotel premises.
- Capable of responding swiftly and calmly to emergencies, accidents, or security concerns, securing assistance as needed.
- Strong verbal communication skills to interact professionally with guests, team members, and local authorities.
- Experience in security, loss prevention, or a guest-facing safety role preferred.
- Patrolling lobbies, public areas, and corridors to maintain a visible security presence.
- Investigating disturbances, thefts, or complaints by interviewing involved individuals.
- Responding to fires, unsafe conditions, and accidents.
- Supporting hotel leadership and local authorities during emergency situations.
- Identifying and addressing suspicious behavior or individuals on property.
- Assisting with recovery of property left by guests who may have left without settling their accounts.
- High School Diploma or equivalent required.
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.