What are the responsibilities and job description for the Guest Service Agent position at The Westin DC City Center?
Job Summary
Join our dynamic hospitality team as a Guest Service Agent, where your energy and enthusiasm will create memorable experiences for our guests. In this vital role, you’ll serve as the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and cared for from check-in to check-out. Your proactive approach and exceptional customer service skills will help foster a positive environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant, fast-paced setting.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional first impression.
- Manage the front desk operations, including check-ins, check-outs, and reservations using hotel management software.
- Handle guest inquiries and requests efficiently via phone or in person, demonstrating excellent phone etiquette and multi-line phone system proficiency.
- Assist guests with room assignments, upgrades, and special requests to enhance their stay experience.
- Maintain accurate records of guest information, billing details, and incident reports while adhering to hotel emergency procedures.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved promptly.
- Support night audit responsibilities by reconciling daily financial transactions and ensuring all records are accurate.
Skills
- Proven experience in hospitality management or hotel front desk operations with a strong understanding of guest services.
- Familiarity with hotel management systems.
- Knowledge of hotel emergency procedures and safety protocols to ensure guest security at all times.
- Excellent customer service skills with a friendly demeanor and professional phone etiquette.
- Ability to handle multiple tasks efficiently in a busy environment while maintaining attention to detail.
- Resort or hotel experience is preferred, especially within hospitality environments that emphasize guest relations and hospitality standards.
Join us in delivering exceptional hospitality experiences! Your enthusiasm, professionalism, and dedication will make every guest’s stay unforgettable while advancing your career in the vibrant world of hotel management. Serve as a role model and first point of contact for the Westin D.C. City Center.
Pay: $18.50 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $24