What are the responsibilities and job description for the Security Agent position at The Westgate Hotel?
The Security Agent is responsible for ensuring the safety and security of guests, employees, and hotel property. This entry-level role provides visible presence throughout the property, responds to incidents, and assists in maintaining a secure and welcoming environment in accordance with The Westgate Hotel’s standards.
Responsibilities:
- Conduct regular patrols of the hotel premises, including interior and exterior areas
- Monitor surveillance cameras and access control systems
- Respond to emergency situations, including medical, fire, and disturbances
- Assist guests and team members with safety-related needs in a courteous and professional manner
- Document and report incidents, suspicious activity, and safety hazards accurately and promptly
- Enforce hotel policies and procedures while maintaining a service-oriented approach
- Monitor entrances, exits, and secure access points as needed
- Support evacuation or emergency protocols as directed
Qualifications:
- Prior security or customer service experience preferred but not required
- Ability to remain calm under pressure and handle stressful situations professionally
- Strong observation, communication, and report-writing skills
- Must be able to stand and walk for long periods and lift up to 40 lbs
- Flexibility to work varied shifts, including nights, weekends, and holidays
- Valid California Guard Card (or ability to obtain upon hire)
- Valid Driver's License