What are the responsibilities and job description for the Bellperson position at The Westgate Hotel?
The Bellperson is the first and last impression of The Westgate Hotel for our guests. This role is responsible for greeting guests with warmth, assisting with luggage, escorting guests to their rooms, providing directions and information about hotel amenities and local attractions, and ensuring a seamless arrival and departure experience. Bellpersons are expected to deliver five-star service and represent the hotel with professionalism, enthusiasm, and care.
Essential Duties and Responsibilities:
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Greet all guests promptly and courteously upon arrival and departure
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Assist with luggage loading and unloading, and escort guests to and from their rooms
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Offer information about the hotel, its amenities, and nearby attractions
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Deliver items to guest rooms as requested (e.g., amenities, packages, luggage)
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Maintain a clean and organized bell desk and lobby area
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Coordinate transportation services for guests (e.g., taxi, shuttle, valet)
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Provide directions and answer guest inquiries with professionalism
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Assist with room moves and group arrivals/departures
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Log and tag all luggage in storage, ensuring security procedures are followed
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Communicate effectively with front desk and valet team to support smooth operations
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Exhibit strong knowledge of emergency procedures and safety protocols
Qualifications:
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Previous hospitality or customer service experience preferred
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Friendly, outgoing, and guest-oriented demeanor
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Ability to lift and carry heavy luggage (up to 75 lbs)
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Excellent communication and problem-solving skills
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Flexible schedule including weekends, holidays, and evenings
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Knowledge of San Diego attractions is a plus
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Must maintain a polished, professional appearance
Physical Requirements:
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Frequent standing, walking, lifting, bending, and pushing/pulling luggage carts
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Ability to work outdoors in varying weather conditions