What are the responsibilities and job description for the General Manager position at The Wendy's Company?
In this role, you will provide coaching to the team and create and support a fun, inviting work environment where the team feels respected and valued. You will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling. With the support of a District Manager, you will manage the daily operations and staff of a Wendy’s restaurant in your market. You will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, you will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all federal, state and local laws and ethical business practices. You will lead, interview, select, direct, train and develop all Assistant General Managers, Shift Managers, Team Trainers and Crew with the support of your DM.
Key Responsibilities Include
Key Responsibilities Include
- Maximizing store sales goals versus budget and prior year, including participation in marketing programs.
- Evaluating store performance at specified intervals using Company inspection forms.
- Analyzing restaurant performance data (sales, food cost, SOS, VOC) to make recommendations for developing and implementing appropriate plans to resolve unfavorable trends and enhance sales and profit.
- Managing assigned store requirements for new product rollouts/procedures.
- Ensuring protection of the Wendy’s brand and assets through store compliance with Company operating policies and procedures.
- Training, monitoring and reinforcing food safety procedures to store management and crew employees, ensuring all food safety procedures are executed according to Company policies and health/sanitation regulations.
- Coaching and retraining managers as required and taking corrective actions as appropriate with support from the District Manager.
- Managing food, labor and paper costs and other controllable expenses.
- Investigating and resolving customer complaints within the restaurant.
- Evaluating store performance, receiving and incorporating feedback from store inspections or DM visits, and implementing action plans to improve store ratings.
- Conducting regular managers’ meetings to communicate and reinforce priorities.
- Ensuring People Excellence culture through developing subordinates to maximize their contributions and future promotability.
- Executing proper training and development through current systems and practices.
- Ensuring achievement of proper staffing levels by utilizing ongoing system for the recruitment, development, recognition and retention of store management and crew.
- Preparing and conducting quality, timely performance feedback and performance appraisals for store management and crew.
- Taking corrective actions related to customer service issues or poor performance of crew or subordinate managers.
- Ensuring the continual improvement of Quality, Service and Cleanliness standards on all dayparts, including the monitoring of food product quality.
- Utilizing the Customer Experience Playbook and putting emphasis on “Delight Every Customer.”
- Diagnosing service issues and directing subordinate managers and crew in executing Playbook plays to resolve.
- Flexible Schedules
- Direct Deposit
- Growth and Development
- Free Meals
- Company Paid Life Insurance
- Medical, Dental and Vision Insurance
- 401(k)
- Quarterly Bonuses
- On the Job Training
- Advancement Opportunities
- Paid Time Off
- Shoe Credits
- Annual Performance Appraisal for Performance Based Wage Increases
- High School Diploma or GED.
- Two years supervisory experience.
- Must be at least 18 years of age.
- Must be able to pass criminal background check and drug screening.
- Must have general knowledge of state and federal employment laws.
- Ability to quickly become knowledgeable about and able to train others in Wendy’s systems.
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements.
- Must be able to stand for prolonged periods of time.
- Frequent lifting and carrying (up to 50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is required.
- Ability to multi-task while maintaining composure and giving sound advice and direction.
- Must be able to take direction, give direction, work well in a team environment and have strong customer orientation focus.
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues.
- Flexibility to work a 50 hour work week. Must be available to report to work promptly and regularly, and to work all dayparts and days of the week. May be required to work in multiple locations and must have the ability to travel to other restaurants as business needs dictate.
- Must have and maintain ServSafe Certification
- Must have reliable transportation and the ability to drive long distances as needed.