What are the responsibilities and job description for the Client Services Advocate - FJC position at The Wellspring Alliance for Family?
Job Title: Client Services Advocate-FJC
Job Purpose: Ensures safety and efficient flow of services for clients, visitors and callers by coordinating the Intake process, assessing needs and determining priorities.
Experience and Knowledge
- High School with some college
- Two years experience working in social work, criminal justice field with related classes required
- Intake and Scheduling experience
- Computer Skills
- Knowledge of community/social resources
- Two years experience working with people
Skills and Abilities
- Ability to multitask while maintaining flexibility and professionalism.
- Ability to maintain poise and self- control in crisis situations.
- Ability to access client needs and to determine priorities.
- Ability to communicate with and be sensitive to the needs of people of various backgrounds/Exhibits excellent interpersonal skills.
- Knowledge of current social and economic problems and the way these problems affect families and individuals.
- Ability to identify and use community resources.
- Maintains confidentiality on all clients.
- Ability to effectively plan and arrange work responsibilities.
- Maintains personal appearance consistent with agency image.
- Exhibits strong verbal, written and technological communication skills.
- Ability to work within the purpose structure and constraints of the agency and to make suggestions for change in a responsible manner.
- Makes good use of time and acts professionally and responsibly in all work areas
- Ability to develop and maintain effective working relationships with other agencies and to be cooperative in managing referrals.
- Assumes responsibility for own learning.
- Service: I act with a servant’s heart to contribute meaningfully to the wellbeing of others.
- Teamwork: I willingly help my teammates.
- Respect: I recognize the dignity, worth and importance of others.
- Open-hearted: I am kind, caring and compassionate.
- iNtegrity: I am honest and ethical in all that I do.
- Growth: I embrace challenges and change with a positive attitude.
Job Related Training
- Orientation
- On-going in-services with local, state, regional and national workshops and conferences.
Principle Duties and Responsibilities
- Maintains safety of clients and staff at all times by:
- Assessing lethality of individual client situations
- Serving as backup for developing and reviewing safety plans with clients
- Serving as back-up for assisting clients in obtaining protective orders
- Coordinating and cooperating with law enforcement as needed
- Complying with agency procedures, rules and regulations
- Ensures Flow of Services by:
- Establishing initial rapport/trust on behalf of the FJC staff with clients by demonstrating concern and respect for others by listening carefully and without judgment
- Determining the nature of the client’s situation through the intake process.
- Establishing an initial course of action by exploring options within the FJC.
- Obtaining assistance for the client by referring client to appropriate FJC services, securing and scheduling appointments.
- Maintaining client confidentiality and protecting operations by keeping information confidential
- Maintaining client intake records and maintaining computer data
- Maintaining operations by following policies and procedures; participating in quality reviews and reporting needed changes
- Demonstrating a positive attitude through word and action
- Contributing to the team effort by establishing effective communication throughout the Center.
- Provide support and advocacy to adolescent and adult survivors of sexual assault (ages 13 and older) by
- Provide support and advocacy prior to and throughout the forensic/medical exam at the hospital
- Provide information regarding sexual assault, follow-up care and community resources.
- Provide criminal legal interview accompaniment to criminal legal interviews with law enforcement.
- Maintains competent, productive, and satisfied volunteer/intern pool by:
- Working closely with the Volunteer Coordinator to ensure volunteers are oriented to Intake/Safety policies and procedures- supervising, indirectly and through delegations
- Recommending training needs and communicates performance levels of volunteers to Volunteer Coordinator, assists with trainings
- Provides field experience for social work/criminal justice interns working in the Intake area by:
- Providing opportunities for established learning objectives
- Supervising field placement
- Ensuring identification with the social work/criminal justice field
- Evaluating skill and personal and professional growth with field supervisor
- Assures quality services and program efficiency and effectiveness by:
- Complying with appropriate program standards and guidelines
- Completing required agency and funder paperwork in a timely and accurate manner
- Complying with federal, state and local legal requirements by studying
- Existing and new legislation, enforcing the adherence to requirements and advising management on needed actions
- Maintains professional and technical knowledge by:
- Attending educational workshops
- Reviewing professional publications establishing personal and community networks
- Contributes to team effort by:
- Communicating effectively
- Exhibiting a willingness to help other staff
- Demonstrating flexibility and accommodating change
- Encouraging and supporting others
- Engaging in amenable and cooperative contacts
- Giving and receiving feedback
- Ensuring safety procedures will be followed at all times
- Maintains agency credibility by:
- Establishing working relationships with sponsoring, advisory and related service agencies
- Performs all other duties as related to the position and as assigned
- Work non-traditional hours and/or alternate schedule during special projects or to meet agency deadlines