What are the responsibilities and job description for the Operations Manager position at The Webster US LLC?
Position Summary
As a Operations Manager, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, understanding & executing on core operational policies & procedures, telephone answering and anything else required to support product flow and the smooth running of the store. This position requires a close attention to detail, time management, the ability of physical labor, and strong organizational skills
Essential Duties & Responsibilities
- Ensure timely processing of all shipments, transfers, RTV and damages
- Responsible to accept merchandise under the appropriate PO in the system
- Communicate effectively with Inventory manager on any discrepancies on PO received
- Manage and support online store (Farfetch) by making sure all orders are processed in a timely manner from its assigned location
- Ensure accurate pricing of all items received, re-ticketing and execute markdowns in a timely manner
- Maintain a designated damage area, and repair log for the staff to utilize
- Partner with inventory manager for damaged and defective merchandise directions
- Execute and oversee spot checks from different brands and categories weekly
- Enforce sales floor replenishment process is completed daily
- Partner with appropriate manager to direct new arrivals placement on the sales floor
- Provide feedback to manager regarding merchandise handling concerns
- Treat all customers and employees with respect and contributes to a positive work environment
- Train, direct and coach runners in the moment to meet productivity standards
- Maintain all shipment related paperwork and send it over home office weekly
- Maintain company standards of neat, clean and organized stockroom
- Prepare stockroom for mid year inventories
Qualifications
- Stock Experience
- Organizational and Time Management Skills
- Previous Retail Experience Required, Luxury Goods Exposure Preferred
Additional responsibilities may be assigned at the discretion of leadership