What are the responsibilities and job description for the Plumbing Service Manager position at The Waterworks, LLC?
Description
Atherton Plumbing is searching for their next Plumbing Service Manager to lead their Service Plumbing Department.
Key Responsibilities:
- Lead and develop the team of service technicians and helpers, including hiring, firing, and disciplinary actions.
- Coordinate with dispatch to ensure optimal scheduling of technicians based on their skills, efficiency, and training needs.
- Address and resolve customer complaints to maintain high levels of satisfaction.
- Oversee materials ordering to ensure availability for scheduled jobs.
- Review and coach technician invoices and quotes for accuracy and compliance.
- Conduct and facilitate weekly technician meetings, providing on-the-job training and support as needed.
- Monitor technician performance through daily KPIs and one-on-one meetings.
- Schedule and participate in ride-alongs to assess performance and productivity.
- Assist in developing and refining company service processes and training programs.
- Visit job sites to ensure quality workmanship, productivity, and efficiency.
- Inspect equipment and tools in company vehicles to ensure they are properly maintained and functional.
- Foster a positive team environment and uphold high standards of integrity and professionalism within the service department.
- Perform additional duties as required.
Work Perks!
Employment with Atherton Plumbing comes with great benefits! Major health benefits are available on the first of the month following your first day of employment. Here are some of our generous benefits:
- Health Insurance - 100% paid employee premium!
- Dental & Vision Insurance
- Life and AD&D Insurance
- Disability Insurance
- 401(k) with Company Match
- Employee Assistance Program
- Paid Time Off - Earn two weeks during the first year of employment!
- Paid Holidays
- So much more we can't list it all here!
EOE/AAP/M/F/V/D/SO
Requirements
- Excellent customer service and sales skills
- Five years Plumbing Management related experience; or an equivalent combination of education and experience
- Exhibit an in-depth knowledge and understanding of Plumbing trades
- Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to Plumbing systems
- Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
If you are a motivated leader with a passion for excellence and team development, we invite you to apply for this exciting opportunity to join our growing team at Atherton Plumbing!