What are the responsibilities and job description for the Service Coordinator position at The Waterworks, LLC?
Description
About Us
Come join our growing team at Watermark Home Services, Ohio's largest conglomerate of Plumbing, Drain, Heating & Cooling, and Electrical companies.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- A collaborative, supportive work environment.
- Comprehensive benefits package:
- Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
- Dental and Vision Insurance
- Company provided Life and Disability Insurance
- 401(k) with Employer Match
- Employee Assistance Program
- Paid Time Off
- Paid Holidays
About You
You are a proactive team player with an eye for detail, strong skills, and a passion for delivering quality work. You thrive in a collaborative environment and are committed to professional excellence.
General Purpose and Summary of Job: The primary purpose of the Service Coordinator position is to provide support and assistance to the Technicians assigned and to the Department Manager.
Essential Functions of Job:
- Assists Department Manager in assigning jobs to Technicians.
- Coordinates with Department Manager and others on Technical issues.
- Serves as a primary point of contact to Technicians, getting answers to their questions or providing guidance on who they should go to for various issues, functions, and questions.
- Perform follow-up with Technicians on completed jobs, ensuring all required, necessary paperwork is complete and thorough.
- Assist Technicians, Dispatch, Customer Service and Customers with questions through email and phone calls.
- Manage the job board for parts searches (PS), parts on order (POR) and parts in (PIN)
Sources specialty parts for Technicians
Communicates with Manager on PIN.
Orders nonstock materials/equipment for jobs
Stage job materials/equipment for sold estimates.
Work with Parts Manager on return unused stock and non-stock materials.
Processes Warranty returns on non-stock materials.
Requirements
Qualifications/Basic Job Requirements:
- Ability to maintain a high level of customer service and support to the technicians.
- Demonstrates a positive and professional approach to supporting the operation.
- Must have the ability to learn the Service Titan operating system.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Employees must be able to pass pre-employment screening including a criminal background check, motor vehicle check and drug screening.
Equal Opportunity Employer - AAP/M/F/V/D/SO
Salary : $18 - $22