What are the responsibilities and job description for the Projects Operations Manager position at The Waterworks, LLC?
Description
About Us
Come join our growing team at Watermark Home Services, our Projects Department is growing and we are searching for an Operations Manager. Watermark Home Services is Ohio's largest conglomerate of Plumbing, Drain, Heating & Cooling, and Electrical companies.
What We Offer
· Competitive salary and performance-based incentives.
· Opportunities for professional growth and advancement.
· A collaborative, supportive work environment.
· Comprehensive benefits package:
- Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
- Dental and Vision Insurance
- Company provided Life and Disability Insurance
- 401(k) with Employer Match
- Employee Assistance Program
- Paid Time Off
- Paid Holidays
About You
You are a proactive team player with an eye for detail, strong skills, and a passion for delivering quality work. You thrive in a collaborative environment and are committed to professional excellence.
Job Summary:
Routinely collaborate with Technician, Job coordinators, Apprentices, Estimators, and other supervisors to ensure customer satisfaction while achieving departmental objectives and goals. Managers often communicate directly with customers, vendors, and suppliers to provide accurate information on job status and needs. Provide job coordination of labor and material to obtain maximum efficiency. Managers must always serve as representatives of The Waterworks.
Job Responsibilities:
Work with company management to support and implement revenue growth strategies for all departments.
Accountability Standards: 35%
1) Reach business sales goals and margins
2) Ability to accurately estimate jobs and return an acceptable gross profit to the company.
3) Ability to work with estimators to obtain max margins on jobs
4) Lower all non-billable and over time of jobs in accurate time keeping
5) Inter company referrals to all departments
Handle disciplinary action corresponding with The Waterworks' Core Values and Standards of Excellence.
Accountability Standards: 15%
1) Staff and your Attendance
2) Staff and your Appearance
3) Company Property damage and customer property
4) Workplace safety
5) Improve company morale
6) Driving and Vehicle Maintenance
Oversee communication with department supervisors/technicians/billing on all completed jobs. Identifying problem areas and work to implement solutions to effectively resolve them.
Accountability Standards: 10%
1) Correct Billing information prior to sending bills (change orders captured, jobs complete, material returns)
2) Customer follow-up on scheduling work and completed work
3) Part search/hold board on jobs awaiting to be scheduled
Manage high levels of customer satisfaction providing solutions for customer issues to meet customers' expectations. Conduct onsite inspections/training to help improve technicians craftmanship and skill.
Accountability Standards: 15%
1) Recalls
2) Complaint calls
3) Work quality
4) Technical skill improvement
Job site safety is a must
Accountability Standards: 15%
1) Weekly toolbox talks
2) Monthly trainings are complete
3) No violations form GC's, OSHA, and inhouse inspections of jobs/projects
Provide positive management support
Accountability Standards: 10%
1) Promote professionalism
2) Positive role model (honesty and respectful)
3) Listen with the intent to answer and solve problems
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Requirements
Job Summary:
Routinely collaborate with Technician, Job coordinators, Apprentices, Estimators, and other supervisors to ensure customer satisfaction while achieving departmental objectives and goals. Managers often communicate directly with customers, vendors, and suppliers to provide accurate information on job status and needs. Provide job coordination of labor and material to obtain maximum efficiency. Managers must always serve as representatives of The Waterworks.
Job Responsibilities:
1. Work with company management to support and implement revenue growth strategies for all departments.
Accountability Standards: 35%
1) Reach business sales goals and margins
2) Ability to accurately estimate jobs and return an acceptable gross profit to the company.
3) Ability to work with estimators to obtain max margins on jobs
4) Lower all non-billable and over time of jobs in accurate time keeping
5) Inter company referrals to all departments
2. Handle disciplinary action corresponding with The Waterworks Core Values and Standards of Excellence.
Accountability Standards: 15%
1) Staff and your Attendance
2) Staff and your Appearance
3) Company Property damage and customer property
4) Workplace safety
5) Improve company morale
6) Driving and Vehicle Maintenance
3. Oversee communication with department supervisors/technicians/billing on all completed jobs. Identifying problem areas and work to implement solutions to effectively resolve them.
Accountability Standards: 10%
1) Correct Billing information prior to sending bills (change orders captured, jobs complete, material returns)
2) Customer follow-up on scheduling work and completed work
3) Part search/hold board on jobs awaiting to be scheduled
4. Help Manage high levels of customer satisfaction providing solutions for customer issues to help meet customers' expectations. With onsite inspections/training to help improve technicians craftmanship and skill.
Accountability Standards: 15%
1) Recalls
2) Complaint calls
3) Work quality
4) Technical skill improvement
5. Job site safety is a must
Accountability Standards: 15%
1) Weekley toolbox talks
2) Monthly trainings are complete
3) No violations form GC's, OSHA, and inhouse inspections of jobs/projects
6. Provided positive management support
Accountability Standards: 10%
1) Promote professionalism
2) Positive role model (honesty and respectful)
3) Listen with the intent to answer and solve problems
Salary : $85,000 - $120,000
