What are the responsibilities and job description for the Customer Service Representative position at The Waterworks, LLC?
Description
Haven Services
Customer Service Representative
Customer Service position in a small call center environment.
Do you have mad customer service skills? Join one of the Midwest’s fastest-growing home services companies Haven Services! This is a great place to learn, grow, and build a long-term career.
We are seeking a Customer Service Representative (office-based position, not remote) who takes initiative, is flexible and collaborative, and enjoys creatively problem-solving for customers in a fast-paced environment. Customer Service position in a small call center environment.
What You’ll Do Each Day
- Be the first impression of Haven Services the friendly, professional voice assisting customers with Plumbing, Electric, Drain, or HVAC needs
- Actively listen to understand customer concerns and determine the best solution
- Efficiently schedule service calls that align with customer availability
- Accurately enter customer information and detailed notes into the system for dispatched technicians
- Maintain a calm, professional demeanor while handling high call volumes
Requirements
Requirements
- Minimum 1 year of customer service experience
- Call center environment experience
- Experience handling high-volume inbound calls
- Excellent keyboarding and data entry skills
- ServiceTitan experience is a plus
- Must be able to work Saturdays
- Must pass pre-employment screening, including background check and drug screening
Benefits You’ll Enjoy
Employment with Haven Services comes with excellent perks! Major health benefits are available on the first of the month following your start date. Paid Time Off, paid holidays, and 401(k) with company match begin immediately upon hire.
- Medical Insurance choice of 2 HDHP's with HRA & HSA or PPO - 1 HDHP option has 100% of employee premiums covered by employer.
- Dental & Vision Insurance
- Company-Funded Health Reimbursement Account (HRA)
- Company-Provided Life & AD&D Insurance
- Company-Provided Disability Insurance
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- Paid Time Off – Earn two weeks during your first year of employment
- Paid Holidays
Employees must be able to pass pre-employment screening including a criminal background check, motor vehicle check and drug screening. Maintaining eligibility to operate company vehicles is a fundamental job requirement. All employees that operate company vehicles must maintain their driving record as insurable under the company's vehicle insurance provider.
Equal Opportunity Employer - AAP/M/F/V/D/SO
Salary : $18 - $20