What are the responsibilities and job description for the Director of Spa position at The Watergate Hotel?
The Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.
Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.
Strategic Intent
The Spa Director is responsible for management and day to day operations for the department’s development of long term directions, including profitable financial management, effective leadership, excellent customer service skills, and supervision of department requirements and standards. The Spa Director must possess strong business and organizational skills as well as have creative energies and the ability to motivate and inspire a talented and diverse spa team.
Organizational Structure
REPORTS TO: Hotel Manager
General Duties and Responsibilities
Lead and implement strategic goals for departments.
Work with hotel leadership to determine both short and long term strategic priorities for the department and lead the departments in accomplishing those strategies.
Prepare monthly/annual departmental budget/forecasts and provide supporting documentation for senior management’s review when necessary.
Manage the hiring process, training, development and mentorship of team members to foster a positive work environment supporting employee engagement, performance feedback, recognition and mutual respect to minimize turnover and promote high potential team members.
Participate in the development of the hotel’s marketing strategies related to the guest experience to increase volume and market share; investigate potential opportunities for incremental revenue whenever possible.
Monitor, document and notify the Vice President of any problems that may impact or jeopardize the achievement of current and future departmental objectives.
Research and analyze existing trends, and takes action to reduce costs and increase revenues whenever possible.
Work closely with department supervisors/managers to identify/resolve inefficient operations.
Ensure adherence to guest service standards within established departmental policies and procedures. Evaluate and correct/modify systems and structures that create problems or impede commitment to excellence in service.
Monitor departmental expenditures, prepare justification for budget variations, and projected increases for new projects or initiatives.
Evaluate staffing levels in accordance with business demand; provide recommendations for adjustments whenever possible, and compliance of full time equivalents (FTE’s).
Respond to customer service interactions in a professional and timely manner, achieving positive guest/problem resolution.
Performs other job related duties as assigned.
Experience and Requirements
High school or equivalent education required. Bachelor’s Degree preferred; 5 years spa management experience in a luxury hotel or resort environment required, with a strong emphasis in customer service.