What are the responsibilities and job description for the Process Improvement Manager position at The Watches of Switzerland Group?
Job Objective
The Process Improvement Manager drives operational efficiency and consistency across retail operations by leading process improvement initiatives. This role applies Lean and Six Sigma methodologies to analyze workflows, identify inefficiencies, and implement practical, scalable solutions that reduce cost, standardize and simplify process execution, and enhance the customer experience. Partnering closely with cross‑functional leaders, the Process Improvement Manager identifies improvement opportunities, redesigns workflows, and implements scalable, technology‑enabled solutions that support efficient growth and consistent execution.
This role is ideal for a hands‑on leader who combines strong operational expertise with a data‑driven, continuous improvement mindset.
Responsibilities
Lead end‑to‑end process improvement initiatives across retail operations, including inventory, supply chain, and in‑store workflows, with a focus on measurable efficiency, cost, and service outcomes.
Apply Lean and Six Sigma methodologies to analyze processes, eliminate non‑value‑added activities, and simplify execution through standardization and automation.
Partner with cross‑functional stakeholders to align initiatives with business priorities, secure sponsorship, and drive accountability for results.
Design, document, and maintain standardized processes to ensure clarity, consistency, and scalability across the organization. (Lucid chart, Visio, or similar tools for efficient visualization)
Support technology enablement efforts by translating business needs into improved, systems supported workflows and ensuring successful adoption.
Define and monitor KPIs to evaluate performance, measure the impact of implemented solutions, and drive continuous improvement over time.
Proactively identify risks, dependencies, and change impacts associated with process improvements, and develop mitigation strategies to ensure sustainable outcomes.
Facilitate cross‑functional workshops and working sessions to build alignment, resolve issues, and accelerate execution.
Experience & Education
Required:
Bachelor’s degree in Industrial Engineering, Business, Finance, Information Technology, or a related field.
Lean Six Sigma Green Belt certification
Experience leading or contributing to complex process improvement or systems initiatives within a retail or operational environment.
Strong operational background with the ability to translate analysis into practical, scalable improvements.
Experience in the luxury retail sector
Excellent communication, facilitation, and stakeholder management skills, with the ability to influence across levels and functions.
Strong analytical and problem‑solving skills, including advanced proficiency in Microsoft Excel.
Demonstrates a proactive mindset, adept at anticipating future trends and taking prompt action accordingly
Ability to thrive in a fast‑paced, dynamic environment with evolving priorities.
Willingness to travel within the U.S.
Preferred:
Six Sigma Black Belt certification
Prior participation in system implementation projects such as ERP, POS, and CRM
Project Management Professional (PMP)® certification
Solid understanding of project management methodologies such as PMBOK and Agile as well as project management software Smartsheet (preferred), MS Project, Jira, Asana, Monday, etc.