What are the responsibilities and job description for the Retail Banking Business Relationship Officer position at The Washington Trust Company?
Retail Banking Business Relationship Officer
Washington Trust is seeking an experienced Retail Banking Business Relationship Officer to support our Retail Banking Team and develop new and existing consumer and business banking relationships within the Rhode Island/Southeastern CT/Southern MA markets.
The goal of this position is to support our customers to achieve their financial goals by providing both personal and business banking solutions. This role requires a strong communicator to collaborate with branch staff and business partners utilizing a consultative sales model to understand the clients' holistic business and consumer needs. Solutions may include deposits, loans, cash management, commercial loans or wealth management and any other applicable banking services. Additionally, the RSO will network with external COIs and internal partners to prospect opportunities. CRM will be utilized to refer and manage pipeline activity.
PRIMARY RESPONSIBILITIES
- Work with business partners to take the lead or assist on new business opportunities.
- Generate a book of prospects/existing profitable small business and consumer deposits and loans.
- Determine customers' financial service needs and prepare proposals to offer services that address these needs.
- Refer, cross-sell, and build cross-divisional relationships. Facilitate joint calling efforts as necessary.
- Team up with branches to onboard new business acquired from referrals or own leads that result in booked business.
- Utilize the Bank's Customer Relationship Management system (CRM) for client activity tracking, call reports and pipeline management. Complete administrative responsibilities weekly.
- Network with related industry segments, key customers, and COIs to generate prospect leads and develop referral opportunities that lead to new business.
- Attend and participate in community and/or specific industry forums, conferences and/or meetings to broaden relationship networks and continually deepen knowledge of trends, practices, services, and the competitive landscape.
REQUIREMENTS/QUALIFICATIONS
- Bachelor's degree preferred.
- 10 plus years of proven sales experience, preferably in a banking environment.
- Outstanding interpersonal/communication skills (written/verbal) with the ability to communicate with bank customers, business owners, branch employees and internal departments.
- Ability to collaborate with internal business partners to identify potential prospects and cultivate relationships.
- Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint) and the ability to navigate various software systems.
Compensation: A goodfaith, reasonable estimate of the annual base salary range for this role is $91,500 - $120,000 and the actual offer will depend on factors such as experience, skills, training, certifications, and education.
This base salary reflects one component of our competitive compensation package. This position may be eligible for an annual bonus and includes a comprehensive benefits package.
Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!
The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.
The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws.