What are the responsibilities and job description for the Chief Clinical & Program Officer position at THE WARREN CENTER, INC.?
MISSION
The Warren Center advocates, serves and empowers the children and families impacted by developmental delays and disabilities.
CORE VALUES
Demonstrate The Warren Center’s Core Values:
- We are family focused and work passionately for our families.
- We play well with others, we have fun, find joy and love a good laugh while treating everyone with respect, courtesy and honesty.
- We are curious, we ask why and we seek to understand, to learn and to grow.
- We are solution driven, when we see an issue, we speak up, act and don’t rest until solutions work efficiently and well.
SUMMARY
The Chief Clinical and Program Officer (CCPO) will serve as a member of the Executive team and will report to the Chief Executive Officer (CEO). The CCPO will implement the strategic vision and direction for The Warren Center’s programs to ensure services effectively meet the evolving needs of children and families. The CCPO will develop, implement, and oversee The Warren Center’s programming, Early Childhood Intervention services, Clinic Therapy services, Data Systems and Family Education and Support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform the following satisfactorily. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Program Leadership
- Provide strategic leadership and oversight for all clinical and program services, including Early Childhood Intervention, clinic-based therapies, and Family Education & Support programs
- Ensure programs reflect evidence-based practices and respond to the evolving needs of children, families, and the community
- Continuously evaluate program effectiveness sustainability and identify opportunities for improvement and expansion, establishing annual and long-term program goals
- Identify opportunities to expand or strengthen programs based on community needs and funding opportunities
- Serve as a liaison between The Warren Center and external stakeholders, including community partners and referral sources
- Engage stakeholders to support program development and strengthen community partnerships
Program Management
- Ensure programs are effectively led by qualified team leaders and supported with appropriate resources
- Develop and maintain policies, procedures, and operational systems that support program effectiveness and compliance with funder requirements
- Participate in the annual budgeting process and maintain fiscal responsibility
- Ensure programs operate in compliance with regulatory requirements, including health information privacy and documentation standards, serving as the agency HIPAA Privacy Officer, Keeper of the Records and Quality Improvement and Assurance Committee Chair
Clinical Leadership and Service Quality
- Support program leaders in maintaining high standards of clinical practice and service delivery
- Encourage collaboration among therapy disciplines and program staff
- Monitor service quality, client outcomes, and family satisfaction to ensure excellence in care
Data, Reporting and Evaluation
- Oversee program data systems and ensure accurate collection, analysis, and reporting of program performance and outcomes
- Prepare and provide program reports for leadership, funders, and stakeholders
- Use program data to guide decision-making, program improvements, and strategic planning
- Support the development of grant proposals, reports, and funding applications by providing program data, outcomes, and narrative input
COMPETENCIES
To perform the job successfully, an individual should demonstrate:
- Problem Solving: Demonstrates strong analytical and critical-thinking skills by proactively identifying issues, gathering and evaluating relevant information, and developing effective, timely solutions. Collaborates effectively in group problem-solving settings and applies sound judgment when addressing complex or emotionally charged situations.
- Communication: Communicates clearly, professionally, and effectively in both verbal and written formats. Practices active listening, ensures shared understanding, keeps stakeholders appropriately informed, and selects communication methods that support clarity, collaboration, and positive outcomes.
- People Management: Provides strong leadership by developing staff capabilities, encouraging professional growth, and fostering engagement. Involves team members in planning and decision-making, maintains approachability and availability, sets clear expectations, delivers constructive feedback, and holds responsibility for team performance and outcomes.
- Service Orientation: Demonstrates a commitment to excellence in service by responding with professionalism, courtesy, and empathy. Effectively manages challenging situations, meets commitments, addresses internal and external stakeholder needs, and actively seeks feedback to drive continuous improvement.
ADDITIONAL TECHNICAL SKILLS, TRAITS AND KNOWLEDGE
To perform this job successfully, an individual must be able to perform each qualification satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High energy and passion for The Warren Center’s mission is essential
- Ability to work effectively with a wide range of staff, Board leadership, volunteers, donors and the public
- Ability to maintain the highest level of discretion and confidentiality with sensitive information
- Clear and concise communication skills
- Professional, dependable, and proactive
- Ability to handle multiple tasks in a fast-paced environment
- Strong organizational and time management skills with exceptional attention to detail
- Advanced knowledge of O365: including Excel, PowerPoint, Outlook, OneDrive, SharePoint, Teams, and Word
EDUCATION AND EXPERIENCE
- Required Education: Master’s degree from an accredited college or university in Speech-Language Pathology, Occupational Therapy, or Physical Therapy
- Required Experience: 5 years providing early childhood/pediatric therapy and 5 years with demonstrated experience managing programs, staff, and budgets in a nonprofit, healthcare, or clinical program
- Required License: Appropriate current state licensure for PT, OT, SLP (and ASHA CCC’s for SLP)
Environment
The physical requirements and work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Occasional standing and lifting of at least 5 pounds
- Availability to attend evening and weekend events as needed
- Moderate to high-stress level
- Long periods of sitting
- The noise level in the work environment is usually moderate
EQUAL OPPORTUNITY EMPLOYER
The Warren Center is an Equal Opportunity Employer, and we believe in an inclusive culture for all. The Warren Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.