Director of Operations

Company Description

The Ward Law Group, voted best places to work is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts.  We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.”

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty.

Job Description

We are seeking a strategic and data-driven Director of Operations to lead the firm’s operational infrastructure and ensure optimal performance across multiple departments—including Senior Production, Medical Management, and Reductions.

This executive-level role reports directly to the Vice President of Operations and serves as a key partner in driving organizational strategy, process excellence, and performance alignment across the firm. The ideal candidate will bring a blend of strategic foresight, analytical insight, and people-first leadership to deliver measurable results and sustainable growth.

Key Responsibilities

Strategic Leadership & Operational Oversight

• Direct daily and long-term operations of multiple business units, ensuring alignment with firm-wide strategic goals.
• Lead senior managers and department heads to maintain exceptional performance, efficiency, and client service.
• Develop scalable systems and processes that support the firm’s growth trajectory and operational consistency.
• Partner closely with the VP of Operations and Executive Leadership Team to set strategic priorities and operational targets.

Data-Driven Performance Management

• Design and manage a firm-wide performance framework anchored in measurable KPIs and real-time analytics.
• Analyze operational data to identify trends, risks, and opportunities for improvement.
• Deliver strategic insights and recommendations to the VP of Operations and senior leadership for decision-making.
• Implement tools and dashboards to improve data visibility, accountability, and reporting efficiency.

Organizational Development & Team Leadership

• Lead and inspire a culture of performance, accountability, and continuous improvement.
• Coach and mentor senior managers, empowering them to execute at a high level and achieve departmental KPIs.
• Develop and execute customized training and development plans to build operational leadership capacity.
• Ensure departmental objectives are met while fostering a collaborative, people-centered environment.

Process Optimization & Execution Excellence

• Identify operational bottlenecks and lead process reengineering initiatives that enhance productivity and efficiency.
• Oversee the design and implementation of cross-functional improvements that positively impact client experience and profitability.
• Champion a proactive, data-informed approach to problem-solving and performance correction.

Cross-Departmental Collaboration & Strategic Initiatives

• Collaborate with executive and departmental leaders to ensure operational goals align with the firm’s strategic vision.
• Lead high-impact initiatives that improve client outcomes, streamline workflows, and elevate service delivery.
• Serve as a trusted advisor to the VP of Operations and other leaders, offering operational insights that inform firm strategy.

Qualifications

Experience & Background

• 7 years of progressive leadership experience in operations, performance management, or business strategy (law firm or professional services experience preferred).
• Experience managing large, multi-layered teams (50 indirect reports, 5 direct reports).
• Proven record of implementing data-driven operational improvements in high-growth environments.
• Strong background in KPI management, workflow optimization, and organizational leadership.

Skills & Competencies

• Strategic thinker with exceptional analytical, problem-solving, and organizational skills.
• Strong leadership presence and the ability to influence across multiple levels of the organization.
• Excellent communication and presentation skills for executive and team audiences.
• Results-oriented and highly accountable, with a strong focus on execution and measurable outcomes.
• Fluent in English; Spanish proficiency preferred.

Additional Information

What We Offer

• A leadership position in one of the region’s most dynamic and mission-driven law firms.
• Competitive executive compensation package with performance incentives.
• Comprehensive benefits: health insurance, 401(k) match, PTO, and professional development opportunities.
• A collaborative culture that values innovation, service, and excellence—where your leadership directly drives impact.

All your information will be kept confidential according to EEO guidelines.