Executive Assistant, Disney Cruise Line Hotel Operations

As an Executive Assistant, you will provide administrative support to two Directors in Hotel Operations for Disney Cruise Line. This role requires a proactive, highly organized, and detail-oriented professional who thrives in a dynamic, fast-paced environment. You’ll use a mix of business acumen, relationship management, operational planning, and problem-solving skills to ensure seamless day-to-day operations and exceptional service delivery across Hotel Operations.

You will report to the Director of Dining Operations & Integration.

This is a Full-Time role.

Responsibilities/You Will

• Provide direct administrative support, including managing complex calendars, meetings, travel arrangements, and expense reports
• Provide administrative support to the two Directors in Hotel Operations
• Serve as the primary point of contact for all office administrative responsibilities, including phones, supplies, onboarding logistics, and correspondence
• Prepare presentations, letters, spreadsheets, agendas, meeting materials, and departmental communications
• Manage logistics for consultants, including travel, payments, and contractual obligations
• Liaise with Immigration Compliance, and input/manage visitor/vendor information in systems such as SVAM, IRGS
• Support onboarding, transfers, and separation processes for new and current cast/crew
• Maintain company vehicle schedules and coordinate procurement needs (laptops, phones, etc.)
• Provide backup support for department coordination during emergency procedures and act as the Record Information Management (RIM) Coordinator
• Assist with event planning, event setup, and package receiving as needed
• Exercise sound judgment in prioritizing tasks and anticipating the needs of leaders and team members
• Partner with Operations Assistants across the fleet, contributing to ongoing process improvements
• Handle special tasks and high-priority projects as requested
• Manage all responsibilities with the highest level of discretion and confidentiality
  
  

Basic Qualifications

• 3 years of experience providing high-level support to business executives in large organizations
• Exceptional organizational and multitasking abilities with meticulous attention to detail
• Advanced proficiency in Microsoft Office Suite (particularly Outlook, Word, Excel)
• Skilled in SAP and Concur for business operations and expense management
• Proven ability to manage complex calendars, prioritize independently, and adapt under pressure
• Strong verbal and written communication skills with a polished, professional tone
• Collaborative team player with excellent interpersonal and consultative skills
• Experience managing multiple projects simultaneously with efficiency and accuracy
• Confidence to handle sensitive and confidential information with discretion
• Able to communicate effectively across all organizational levels, from executives and VPs to frontline team members
• Passion for delivering outstanding service to internal stakeholders and guests
  
  

Preferred Qualifications

• Experience creating presentation decks in PowerPoint
• Experience using COUPA, SharePoint & Smartsheet
• Experience booking international travel and working with partners globally
  
  

Education

• Bachelor’s degree or equivalent work experience required
  
  

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.