What are the responsibilities and job description for the Disney Vacation Club Associate (Aulani) position at The Walt Disney Company?
Are you someone who has the courage to proactively engage and connect with people? Do you have a natural curiosity about what motivates others and the ability to influence decisions? If so, we invite you to bring your talents to the most magical place on earth as a Disney Vacation Club Associate.
Disney Vacation Club (DVC) Associates serve as the first point of contact for Guests exploring Membership, offering personalized interactions across multiple platforms—including in-person, phone, chat, and virtual meetings. In this service-oriented, multi-functional role, Associates support both sales and operations with a strong focus on enhancing the Member experience. They guide Guests through the DVC journey by sharing Membership benefits and inviting participation in various learning opportunities, all while delivering exceptional service through authentic and transparent interactions. DVC Associates must embody a deep understanding of the Disney brand and our counselor sales approach. The role is team-driven, with incentive pay aligned to collective sales performance.
You will report to a Sales Experience Manager.
This is a Full-Time role.
Responsibilities/You Will
The pay rate for this role in Kapolei, HI is $18.90 to $25.01 per hour. A performance incentive may be provided as part of the compensation package and will align with our sales revenue targets and focus on overall team performance.
Disney Vacation Club (DVC) Associates serve as the first point of contact for Guests exploring Membership, offering personalized interactions across multiple platforms—including in-person, phone, chat, and virtual meetings. In this service-oriented, multi-functional role, Associates support both sales and operations with a strong focus on enhancing the Member experience. They guide Guests through the DVC journey by sharing Membership benefits and inviting participation in various learning opportunities, all while delivering exceptional service through authentic and transparent interactions. DVC Associates must embody a deep understanding of the Disney brand and our counselor sales approach. The role is team-driven, with incentive pay aligned to collective sales performance.
You will report to a Sales Experience Manager.
This is a Full-Time role.
Responsibilities/You Will
- Create a welcoming environment for Members and Guests by delivering excellent in-person service and supporting all aspects of the sales process and Guest experience.
- Partner with area leadership to complete administrative tasks relating to the Disney Vacation Club (DVC) sales center operations and Guest interactions
- Maintain show readiness at all scheduled locations, including the sanitation of all collateral items
- Explain and invite Members to learn more about DVC in accordance with the paths available
- Create lead generation from all Members and Guests to support the Sales process
- Provide individualized service to Guests by identifying Member and Guest needs through authentic interactions
- Help resolve Member and Guest concerns or issues
- Member and Guest service recovery Educate and service our Disney Members and Guests by using in-depth knowledge of the Resorts, Parks, neighboring businesses, and DVC Membership privileges
- Display great working relationships with resort, vendors, and community partners
- 1 year background in hospitality or other customer-centric industries where anticipating guest needs is key
- Experience in proactive sales or lead generation
- Provide exceptional Guest service through strong interpersonal and communication skills, creating a welcoming atmosphere for Members and Guests.
- Strong organizational skills and attention to detail to assist with sales center operations and guest interactions
- Strong problem-solving and conflict-resolution skills to address and resolve Member and Guest concerns effectively
- Sound judgment in engaging appropriate partners during varied Guest situations, while remaining calm and composed to ensure a seamless experience
- Ability to proactively engage with guests in both indoor and outdoor environments, maintaining a high level of service and enthusiasm across all weather conditions
- Full-time availability, including weekends, holidays, and variable shifts based on business needs
- Proficiency with computers: Apple/Windows-based systems.
- Strong knowledge of and genuine affinity for the Disney brand, consistently meeting Guest expectations
- Knowledge of the Disney Vacation Club
- Understanding of the Walt Disney Parks & Resorts standards and expectations
- General understanding of vacation ownership concepts and the sales process within the timeshare industry
- Proficiency with iOS and Android operating systems, including iPad or other tablet usage
- High School diploma or equivalent
The pay rate for this role in Kapolei, HI is $18.90 to $25.01 per hour. A performance incentive may be provided as part of the compensation package and will align with our sales revenue targets and focus on overall team performance.
Salary : $19 - $25