Golf Operations Manager

Position Overview We are seeking a dedicated Golf Operations Manager to lead our golf course operations with a primary focus on delivering exceptional customer experiences and executing seamless tournament events. This role emphasizes hands-on course management, guest relations, and event coordination to ensure our facility operates at the highest standards.

Key Responsibilities

Golf Course Operations Management

• Oversee all daily golf course operations including tee time optimization, pace of play monitoring, and course flow management

• Coordinate closely with grounds crew to ensure superior course conditions and playability standards

• Manage golf cart fleet operations, maintenance schedules, and GPS system functionality

• Monitor weather patterns and make critical decisions regarding course accessibility and safety

• Implement and maintain course policies, rules, and etiquette standards

• Conduct regular course inspections to identify and address operational issues

• Manage starter and ranger operations to ensure smooth course flow and player satisfaction

Customer Service Excellence

• Deliver exceptional customer service experiences across all guest touchpoints

• Handle customer inquiries, complaints, and special requests with professionalism and efficiency

• Develop and maintain strong relationships with regular players, members, and golf groups

• Create and implement customer retention and satisfaction programs

• Train staff in customer service best practices and golf etiquette

• Monitor guest feedback and implement improvements based on customer insights

• Serve as primary point of contact for VIP guests and special accommodations

Tournament & Event Management

• Plan, coordinate, and execute all golf tournaments, corporate outings, and special events

• Manage complete event logistics from initial planning through post-event follow-up

• Coordinate with pro shop, food service, and maintenance teams for seamless event execution

• Handle tournament registration, player communications, and scoring systems

• Organize awards ceremonies, prizes, and recognition events

• Develop custom golf packages for corporate clients and group bookings

• Maintain tournament calendar and ensure proper course setup for events

• Build relationships with tournament organizers and repeat corporate clients

Operational Support

• Supervise golf operations staff including starters, rangers, and pro shop personnel

• Monitor daily operations to ensure efficiency and quality standards

• Assist with basic administrative and financial tracking as needed

Required Qualifications

• Minimum 3-5 years of hands-on golf course operations experience

• Demonstrated expertise in customer service and guest relations

• Proven track record in tournament planning and event management

• Strong knowledge of golf rules, etiquette, and course operations

• Excellent communication and interpersonal skills

• Proficiency in golf management software, tee time systems, and tournament software

• Ability to work flexible schedules including early mornings, weekends, and holidays

• Valid driver's license and ability to operate golf carts and course equipment

Preferred Qualifications

• PGA membership or golf industry certifications (optional)

• Experience with large-scale tournament coordination (100 participants)

• Background in hospitality or customer service management

• Knowledge of course maintenance practices and turf management

• Experience with corporate golf event planning and client relationship management

Physical Requirements

• Ability to walk golf course terrain in various weather conditions

• Capacity to lift up to 50 pounds

• Extended periods of standing and walking

• Ability to operate golf carts and maintenance equipment

Compensation & Benefits

• Competitive salary commensurate with experience

• Ability to participate in our Health insurance plan

• Golf privileges and pro shop discounts

• Paid time off

• Opportunities for professional development and industry training

We offer an exciting opportunity for a passionate golf professional who excels in operational management, customer relations, and event coordination. Join our team and play a key role in creating exceptional golf experiences for our guests while managing one of the area's premier golf facilities.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $75,000 - $100,000