Technician II, QC/DC

Overview

The QC/DC Technician II is responsible for the inspection of all incoming finished goods to ensure that all Vitamin Shoppe products conform to established Quality Standards as well as the maintenance of Market Withdrawal/RTV/MRDD/Training.

Responsibilities

• Sample and inspect incoming finished products to ensure they meet quality standards.
• Perform organoleptic testing and Certificate of Analysis reviews for incoming products against Vitamin Shoppe established GMP requirements.
• Assist in disposition reviews and MRDD to ensure release of quality materials.
• Work with Science and Regulatory Affairs as well as Product Development to release QC products.
• Maintain the storage and purging of retention samples.
• Execute RTV for Market Withdrawals and vendor return issues
• Maintain QC files, product release, holds, and rejections in Bamboo Rose; ensuring it is current and accurate.
• Assist Manager in QC training.
• Gather and forward designated products slated for contract lab analysis.
• Assist in conducting investigation of product and health complaints. Check the batch records, retain, and Certificate of Analysis on file for lot in question to be acceptable.
• Assist Manager in maintaining Warehouse GMPs, and logbook maintenance.
• Remain current on Good Manufacturing Practice (cGMP) regulation requirements after training, and company policies relative to personal hygiene, sanitation, wearing apparel, etc.
• Perform other duties as required 

Leadership

• Assist Manager in the administration of Product Recalls and Market Withdrawals.
• Assist Manager with the maintenance of product recall and market withdrawal inventory, store responses, receipt of product, disposition of product, and count for affected product.
• Direct the performance of health enthusiasts to support the business needs.
• Connects with each health enthusiast every day; sustains a high level of visibility and approachability.
• Enables an energizing work environment by:
• Displaying a positive and optimistic attitude
• Sharing appreciation for other’s contributions
• Celebrating milestones and achievement of goals
• Providing health enthusiasts with on-the-spot recognition (formal/informal)
• Providing positive reinforcement
• Training health enthusiasts for improved performance
• Solicits and is open to feedback from health enthusiasts
• Reports important information or opportunities to Process Manager
• Responds to health enthusiast inquiries and issues ensuring appropriate and timely follow-up
• Seeks HR and/or Operations Management support for key health enthusiast issues
• Conducts department activities that allow health enthusiasts to feel connected or informed
• Shares appropriate and timely information with associates, peers, and leaders
• Communicates and enforces safe work practices to prevent accidents and injury
• Maintains a clean and safe environment
• Represents and supports the Vitamin Shoppe brand in the DC environment
• Support teamwork at all levels within the Distribution Center environment
• Support DC goals and health enthusiast performance by communicating UPH, Quality, Safety, Attendance, and other performance results information to health enthusiasts
• Hold health enthusiasts accountable to achieving their individual goals and objectives
• Promotes open communication and a positive environment in the distribution center.
• Support a multi-cultural environment

Qualifications

Equal Opportunity PolicyThe Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.  Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative.  We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith.  To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.