Senior Operations Manager

Overview

The Senior Operations Manager, Distribution- (Sr. Mgr.) is responsible for the management of multi-shift multi-channel distribution operations in an automated, high volume distribution center. Manages all inbound & outbound processes/functions to meet: inbound/outbound service level/cycle time objectives, productivity and cost per unit objectives, operational accuracy objectives, and associate relations objectives. Manages the flow of information and product from vendor to distribution center to stores/customers, and supports continuous process improvement philosophy. The Sr. Mgr. is highly collaborative with distribution center senior team partners to manage and enhance the flow of product and information between vendors, DC, and stores/customers.

Responsibilities

Management of distribution center operations

• Manage all operational activities associated with inbound and outbound operations in fully automated distribution center to achieve distribution center operational goals and metrics
• Develop, implement, and execute tactical distribution center plan to meet overall distribution center and business strategy
• Develop and implement staffing strategies to meet business needs
• Provide leadership for up to 300 non-exempt HE’s and 3-5 exempt direct reports
• Develop and enhance cross business relationships to ensure collaboration in identifying and managing business improvement opportunities
• Work collaboratively across distribution center management team and supply chain and business processes to identify and manage business process improvement opportunities, and enhance the flow of product and information between vendors, DC, and stores/customers

Management of distribution center financial and operational performance

• Develop and manage annual operational budgets
• Develop and manage operational KPI’s to support the achievement of operational, cost per unit, productivity, accuracy, and service level objectives
• Monitor and analyze KPI results to identify distribution center process improvement opportunities
• Ensure that distribution center operational SOP’s and FDA/GMP SOP’s, are properly executed
• Review overall daily distribution center operation to ensure that facility is properly maintained in accordance with company and regulatory requirements

Management of distribution center associate relations

• Effectively lead, coach, and develop the distribution center process management team to support succession planning culture
• Develop and manage performance objectives for the process management team. Utilize the performance appraisal process to review performance and develop action plans to address performance gaps
• Manage a distribution environment that thrives on clear expectations and accountability for performance results
• Act in collaboration with Human Resources to effectively manage HR policies and procedures

Other Functions:

• Manage special projects as required and as assigned.

Supervisory Responsibilities:

• Responsible for the operational management of all distribution center activities, processes, and results including:
• Manage, schedule and coordinate the activities of 3-4 Process Managers to include performance evaluation, coaching, and mentoring, in the different areas of DC Operations
• Achievement of distribution center operational KPI’s and financial objectives

Qualifications

Education/Certification:

• Bachelor’s Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field strongly preferred; or equivalent combination of intellectual instruction and work experience

Required Knowledge:

• Proficiency in the use of WMS (Preferably Manhattan), automated distribution, and engineered labor standards
• Understanding of quality/process improvement tools – Six Sigma, lean, 5”S”
• Strong understanding on work place safety and experience with safety initiatives/OSHA reporting with proven safety results
• Understanding of distribution center associate relations with focus in maintaining a non union culture.

Experience Required:

• 5-7 years Operations Manager level experience in an automated distribution environment with strong understanding of both outbound and inbound operations.
• 5 years WMS experience (Preferably Manhattan Retail and D2C)
• Experience with annual budget development and management
• Proven record of driving process accuracy through effective operations processes and controls
• Workflow design/re-design
• Experience with development, implementation, and execution of engineered labor standards
• Proven experience in development of process level management team
• Experience managing a multi shift operations environment
• Collaborative experience working with Supply Chain partners to manage and enhance the flow of product and information between vendors, DC, and stores/customers
• Proved record of cycle time improvements
• Experience in developing, implementing, executing quality performance standards with proven quality/order accuracy result

Skill and Ability:

• Strong/effective interpersonal and communication skills at all levels
• Team player with strong financial acumen and proven results in meeting/exceeding team based performance goals based on safety, quality, speed, and operating expenses.
• Proven analytical and planning skills
• Creative risk taker who challenges the status quo
• Developer of teams, team performance, and process level management team
• Ability to be comfortable in a fast-paced, hands-on management environment

Equal Opportunity Policy

The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.