What are the responsibilities and job description for the Remote Managed Client Services Manager position at The Visual Pak Companies?
**Equal Opportunity Employer**: The Visual Pak Companies is committed to providing equal opportunities in employment. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws.
We make all employment decisions based on qualifications, merit, skills, individual performance, and business needs.
About the Role
The successful candidate will be responsible for synchronizing cross-functional activities to support client and internal activities. This role requires professionalism, punctuality, and loyalty, with a service mindset to support both customers and internal Operations teams.
An undergraduate degree in a relevant topic or equivalent work experience is highly desired. Additionally, the candidate should have 3-5 years of experience in a Customer Service-related role or demonstrated ability to handle day-to-day customer activities, including leading external and internal customer meetings, handling concerns, providing solutions, and consistent follow-up on outstanding customer issues.
Responsibilities
- Provide synchronization of all necessary cross-functional activities to properly and timely support client and internal activities.
- Demonstrate professionalism, punctuality, and loyalty while utilizing a service mindset to support both customers and internal Operations teams.
- Proficiency in mining data and assembling useful reports for Management review and decision.
- Team-centric with a service attitude.
- Able to accept instructions that may be hurried, incomplete, or require urgent action.
Tech Requirements
- Exceptional skills using current desktop systems such as Windows, Outlook, MS Office suite, and presentation resources.
- Excellent writing and verbal skills.
- Excellence in the quality of work with accuracy in all aspects of communication.
Work Environment
- Vision: judge distance, read signs, extended computer work, identify details.
- Minimal travel; reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Key Responsibilities
- Main point of contact for customer daily non-project related activities.
- Review customer PO's with Operations team as needed.
- Process changes for replenishment orders.
- Process BOM changes for non-project related changes.
- Attend and/or facilitate customer replenishment calls.
- Manage customer inventory run out requests.
- Manage customer requests for data.
- Main point of contact for customer quality concerns, communicating the root cause and corrective action.
- Budget and alert Account Managers of any discrepancies.
- Assist with the management of aged inventory and communicating with the customer.
- Assist with the management and tracking of on time delivery and shipped in full.
- Manage customer satisfaction survey communication.
- Write up operational and quality change requests for replenishment orders.
- Participate in special projects and initiatives as assigned to support Company Strategic Initiatives.
