Server

Within the spirit of “Making People’s Dreams Come True”, this position is responsible for serving meals and beverages to patrons in the dining establishment as well as maintaining a clean and sanitary environment for the guests. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

Part Time, Onsite Position

Responsibilities:

• Present menu, answers questions, and make suggestions regarding food and service.
• Service assigned tables, take food order and relay to kitchen and bar, bus tables, run food, complete side work, and provides table/station maintenance.
• Demonstrate knowledge of table/station numbers.
• Perform setup and breakdown of side stations.
• Clean and sweep floors.
• Work in a fast-paced environment.
• Display a friendly attitude toward guests.
• Demonstrate exceptional product knowledge.
• Upsell specialty drinks and features food items.
• Take correct food and drink orders and inputs through POS system.
• Answer all guest questions accurately.
• Check IDs properly.
• Demonstrate food safety and responsible alcohol service.
• Serve courses from kitchen and service bars.
• Observe diners to respond to any additional requests.
• Total bill, accepts payment, process credit card and/or make change.
• Perform food and beverage services as determined by establishment's size and practices.
• Clear and reset tables at the conclusion of each course.
• Bring all dirty wares to kitchen/dish area for cleaning.
• Mop up accidental spills or sweep up an area needed for immediate seating.
• Resolve customer complaints promptly and according to company guidelines.
• Master service skills such as guest service focus, food assembly knowledge, stay organized, follow service standards.
• Deliver at a high performance, being accountable through effective coaching and strong follow-through skills.
• Understand and execute an action plan to achieve goals.
• Return all dishes to the kitchen/dish area for cleaning.
• Empty and clean coffee pots, coffee makers, and tea machines.
• Clean and empty dump sink and spray with cleaning/sanitizing solution.
• Stock beverage station with tea bags, beverage and dinner napkins, coffee spoons, coffee cups, glasses, to go boxes, straws, and coasters.
• Clean and organize all shelves and wipe underneath equipment on shelves.
• Cover the lemons and creamers and places in kitchen refrigerator.
• Empty all trash in the work area.
• Clean lids and tops of condiment bottles around the lids.
• Clean soda machine, pull all nozzles and soak overnight in soda water, clean pull-out tray, and grate.
• Empty bucket in grate by garbage dumpsters.
• Clean the shelf and underneath all equipment.
• Remove debris from strainer and sink and clean and spray using a cleaning/sanitizing solution.
• Sweep the floor and mops with clean water and cleaning/sanitizing solution.
• Cut lemons and/or other garnishes.
• Push chairs in at all tables, including patios.
• Fill all condiment containers (salt, pepper, sugar, etc.).
• Clean and replace all ashtrays.
• Clean all service trays.
• Roll silverware in napkins.
• All other duties as assigned.

Education & Experience Requirements:

• High School Diploma or General Education Degree (GED).
• Minimum of two (2) years of experience in high volume environment.
• Must obtain Food Handler’s Certification.
• Must obtain a Responsible Alcohol Service Certification.
• Must be eighteen (18) years of age.