What are the responsibilities and job description for the Director of First Impressions position at The Village at Marymount?
Director of First ImpressionsLocation: The Villa at Marymount, Garfield Heights, OH Position Type: Full-Time Schedule: Monday–Friday, plus every other weekend Available Shifts: 8:00 AM – 4:00 PM or 4:00 PM – 9:00 PMPosition SummaryThe Director of First Impressions serves as the welcoming face and voice of The Villa at Marymount. This individual will provide exceptional customer service to residents, families, visitors, and staff while managing front desk operations. The ideal candidate will have experience in administrative support, clerical tasks, medical records, and reception duties, and will demonstrate professionalism, courtesy, and a positive attitude at all times.Key ResponsibilitiesFront Desk & ReceptionGreet and assist guests, residents, and visitors with warmth and professionalism.Answer and direct phone calls courteously and efficiently.Provide accurate information about facility services, policies, and procedures.Administrative & Clerical SupportPerform clerical tasks including filing, data entry, and document management.Assist with scheduling, correspondence, and office organization.Support leadership team with administrative projects as needed.Medical Records & DocumentationMaintain confidentiality and accuracy in handling medical records.Ensure compliance with HIPAA and facility policies.Assist nursing and administrative staff with recordkeeping and documentation.Customer Service & CommunicationServe as the first point of contact for inquiries and concerns.Demonstrate empathy, patience, and professionalism in all interactions.Promote a positive and welcoming environment for residents and families.QualificationsPrior experience as an administrative assistant, receptionist, or in clerical/medical records roles.Strong communication and interpersonal skills.Ability to multitask and manage a busy front desk environment.Proficiency in Microsoft Office Suite and basic office equipment.Knowledge of medical records management preferred.Commitment to teamwork, reliability, and maintaining a positive attitude.Compensation & BenefitsPay: Based on experience.
Salary : $16 - $21