What are the responsibilities and job description for the Lead Dining Server position at The Village at Germantown?
Benefits:
- 401(k)
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
Position Description:
Under the supervision of the Dining Manager, the Lead Server plays a crucial role in providing exceptional dining experiences for our residents and guests in an upscale retirement community. This position involves training and dining orientation of servers and bus persons, maintaining a professional and courteous demeanor, and ensuring the overall satisfaction of our unique customer base.
Under the supervision of the Dining Manager, the Lead Server plays a crucial role in providing exceptional dining experiences for our residents and guests in an upscale retirement community. This position involves training and dining orientation of servers and bus persons, maintaining a professional and courteous demeanor, and ensuring the overall satisfaction of our unique customer base.
Essential Functions:
- Courteously and professionally serve all residents and guests meals in the dining rooms.
- Maintain a neat and orderly work area.
- Inform supervisor of food needs and address resident questions/concerns.
- Set up, serve, and break down special functions.
- Act as a key figure in public relations for the community through direct contact with residents and guests.
- Assist with checking servers out at the end of the shift.
- Attend production meetings before each meal service.
- Possess thorough knowledge of the menu and all items.
- Familiarize new servers and bus persons with all dining policies and procedures.
- Train new servers on proper service techniques.
- Ensure each server is trained to handle a minimum of four tables at a time.
- Train on proper bussing techniques.
- Inform the dining manager of the status of new trainees.
- Perform pre-opening and closing checklist duties as assigned.
- Follow all policies and procedures for the dining services department.
- Cooperate and coordinate work activities with co-workers to ensure a smooth and successful dining experience.
- Attend in-service training seminars when scheduled.
- Ensure exceptional customer service is provided at all times.
- Exhibit a pleasing and positive attitude while on the job.
- Demonstrate dependability and punctuality.
Skills, Knowledge, Certifications, and Licensing:
- Strong, proven customer service skills.
- Good knowledge of state and local health requirements, including sanitation and cleanliness standards.
Experience and Educational Requirements:
- Understanding of operational financials, budgets, and inventories.
- Extensive background in supervising associates.
- High School Diploma or equivalent required.
- College preferred.
- One to five years’ experience in the food service arena, particularly in catering and fine dining restaurants.
Physical Requirements:
- Must be able to stand and walk short distances for prolonged periods.
- Requires bending at knees, twisting from side to side at the waist, reaching above, below, and at shoulder height.
- Must be able to lift 50 pounds to waist height.
- Must be able to push 100 pounds using a cart with casters.
Language, Mathematical, and Reasoning Skills:
- Ability to communicate verbally and coherently with customers, co-workers, supervisors, vendors, and all other associates.
- Mathematical skills to read and understand financial reports, inventories, order costing, etc.
- Required to practice astute reasoning, sound judgment, and compassionate listening when dealing with customers and colleagues.
If you are a dedicated individual with a passion for delivering exceptional dining experiences and possess the required skills and qualifications, we invite you to apply for the Lead Server position. Join our team and contribute to creating a positive and memorable dining environment for our residents and guests.
The Village at Germantown is an equal opportunity employer. We encourage candidates from all backgrounds to apply.