What are the responsibilities and job description for the Concierge position at The Villa at St Louis Park?
Company Description
A 105 bed skilled nursing facility in a suburban neighborhood that currently undergoing exciting renovation project. Our emphasis is on rehabilitation services and long term skilled geriatric care. The Mission Of Villa is to provide a welcoming care environment designed to maximize healing and restoration, complemented through resident-centered world class service. Our goal is to support our resident's through their restoration and safely return them back to the community positioned to thrive. Our treatment team is here to support them every step of the way. Our success depends on your success. As a Company we are committed to the following:
- Treating you with dignity and respect
- Investing in education and training
- Providing a safe and comfortable work environment
- Recognizing and rewarding you for making positive contributions to our team
- Acknowledging that you are a valued asset to our team and critical to our success.
- Encouraging you to bring new ideas, any concerns or any problems you may have for discussion and resolution
- Offering opportunities to you for promotion and/or continued career growth through education and training.
Job Description
The primary goal of the Concierge is to ensure guests have a pleasant experience during their transitional care stay at The Villa at St. Louis Park.
We are currently looking for a Part-time evening & every- other- weekend Concierge to continue to provide the additional customer service we strive to meet.
Key Responsibilities include but aren't limited to:
- Greet all guests to promote the goals of Villa Healthcare: Exceptional Care, Unexpected Luxury and Passionate Care
- Meet with resident or responsible party within 24 to 48 hours of admission.
- Attentive to resident requests that would better their experience during their stay
- Responsible to manage and purchase necessary supplies to maintain the Snack Cart
- Ensure resident rooms are ready for new admissions
- Complete tours of the building for any prospective residents or family members seeking placement.
- Will maintain the Customer Service Questionnaires and follow-up and address any concerns that arise
- Expected to make daily rounds to interact and meet with family members and residents.
- Assist with in-house events
Qualifications
Qualifications:
- Star quality customer service skills
- Excellent communication and presentation skills
- Great computer skills (ie. Word, Excel, PowerPoint, Outlook, etc.)
- Must have strong organizational skills and ability to work well in a team environment
- Excellent people skills with strong time and project management skills
- Must have a positive "can do" attitude
- Availability to work 4:00 - 8:00 p.m. varying days and every other weekend 10:00 a.m. - 6:00 p.m.
Additional Information
If interested please apply online or stop in to fill out an application