What are the responsibilities and job description for the Industrial Account Support Specialist position at The Viking Group?
Make Every Interaction CountStart your day at 7:30 a.m. by reviewing overnight inquiries, checking order statuses, and lining up solutions for customers in an industrial distribution setting. Throughout the day, you’ll partner closely with sales, fabrication, credit, inventory control, and warehouse teams to move orders forward—closing the loop before your day wraps at 4:30 p.m., Monday through Friday.What You’ll HandleOwn the full order lifecycle: enter and manage orders, prepare quotes, follow up on quotations, and process returns/credits in line with company policies and standards.Triage and resolve issues: investigate order entry, shipping, or billing errors, coordinate with the right teams, and see resolutions through to completion.Stay product-savvy: use our online learning platform to build technical fluency that enables accurate order processing and confident customer guidance.Leverage resources: keep the latest digital catalogs, product literature, and technical references at your fingertips and use them during customer interactions.Communicate with polish: represent the company professionally, providing timely, clear updates by phone, email, and in-person as needed.Grow the basket: highlight promotions and recommend complementary products at the point of order using strong product knowledge and opportunity recognition.Close the loop: follow up proactively so customers always know the status of their requests.Build relationships: maintain service-focused partnerships with customers and suppliers.Advance your capabilities: complete the required training curriculum and continuously sharpen your skills.Operate with consistency: follow company policies and adhere to Standard Operating Procedures (SOPs).ScheduleMonday–Friday, 7:30 a.m.–4:30 p.m.What You BringCollaborative mindset—comfortable working within a team and across departments.Basic computer proficiency; familiarity with Microsoft Windows and Office is a plus.Solid math foundation: confident with whole numbers, fractions, decimals, and measurements.Culture SnapshotCustomer-focused, friendly, team-driven, and genuinely fun.BenefitsMedical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement, Fitness Center Reimbursement, Boot ReimbursementPreferred ProficienciesRetail SalesCustomer ServiceMeasuring and Quoting
Salary : $25 - $28