What are the responsibilities and job description for the General Manager position at The View Hotel, a Trademark by Wyndham?
We are seeking an experienced and service-driven hospitality leader to oversee the daily operations and long-term success of a dynamic hotel property. This role is responsible for ensuring exceptional guest experiences, strong financial performance, operational excellence, and a positive team culture. The ideal candidate is a strategic, hands-on leader who can balance guest satisfaction, employee engagement, and business results.
This individual will work closely with on-property leadership and Extreme Hospitality’s management team to maximize performance while ensuring alignment with all stake holders to achieve operational excellence.
This is a high-impact role for a results-driven professional who thrives in a fast-paced, entrepreneurial environment and is passionate about hospitality, relationships, and performance.
Responsibilities
- Oversee all hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.
- Lead, coach, and develop department managers and team members to maintain high performance standards.
- Ensure exceptional guest service by addressing concerns promptly and implementing service improvements.
- Monitor financial performance, including budgeting, forecasting, labor management, and expense control.
- Drive revenue growth through effective sales, marketing, and occupancy strategies in partnership with relevant teams.
- Maintain compliance with brand standards, safety requirements, and applicable local, state, and federal regulations.
- Review operational reports and key performance indicators to identify opportunities for improvement.
- Foster a collaborative workplace culture focused on accountability, professionalism, and guest satisfaction.
- Coordinate with ownership, regional leadership, and vendors as needed to support property goals.
- Lead hiring, training, scheduling, performance management, and employee development initiatives.
Qualifications
- Proven experience in hotel or hospitality management, with responsibility for multi-department operations.
- Strong leadership and communication skills with the ability to motivate diverse teams.
- Demonstrated success in managing budgets, controlling costs, and improving financial outcomes.
- Excellent problem-solving and decision-making abilities in a fast-paced environment.
- Solid understanding of guest service standards and hospitality best practices.
- Ability to manage multiple priorities while maintaining attention to detail.
- Experience with property management systems, reporting tools, and standard hotel operational processes.
- Knowledge of health, safety, and regulatory compliance expectations in hospitality settings.
Preferred Qualifications
- Previous leadership experience in a full-service, boutique, or branded hotel environment.
- Background in sales, revenue management, or food and beverage operations.
- Experience leading teams through process improvements or property-level initiatives.
- Professional hospitality certifications or related education.
What We Offer
- A leadership opportunity to make a meaningful impact on guest experience and team success.
- A collaborative environment with the ability to influence property performance.
- Opportunities for professional growth and advancement within the organization.
- A competitive compensation and benefits package, based on experience and qualifications.
Additional Information
This position requires a flexible schedule and the ability to respond to operational needs as they arise, including evenings, weekends, and holidays when necessary. The successful candidate will bring professionalism, adaptability, and a commitment to delivering an exceptional hospitality experience.
Why Join Extreme Hospitality
At Extreme Hospitality, we don’t just manage hotels we unlock their full potential. Our team is composed of driven, collaborative professionals who are passionate about performance, innovation, and creating best-in-class guest experiences.
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid time off and holidays
- Performance-based bonus opportunities
- Professional development and growth opportunities within a rapidly expanding platform
- Exposure to a diverse portfolio of branded and independent assets