Patient Account Representative - Clinics

Job Summary

The Patient Accounts Representative II is responsible for performing a variety of front office and billing functions to support accurate patient registration, scheduling, coding, and account resolution. This role ensures a smooth patient experience by coordinating check-in and check-out processes, verifying insurance, collecting co-pays, posting payments, and maintaining accurate records in compliance with organizational policies and applicable regulations.

Essential Functions

• Greets patients and families in a professional and courteous manner to facilitate an efficient and welcoming check-in process.
• Verifies and accurately enters patient demographic and insurance information into the registration and scheduling system.
• Collects co-pays and other patient financial responsibilities at the time of service.
• Posts patient payments and reconciles cash drawers or daily deposits in accordance with department procedures.
• Ensures accurate and complete coding and billing data entry for all patient visits.
• Schedules and confirms appointments, and assists with referral coordination as needed.
• Responds to phone inquiries and directs calls appropriately while maintaining a high level of customer service.
• Supports provider schedule management and daily patient flow.
• Maintains patient confidentiality and protects patient information in accordance with HIPAA guidelines.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 1-2 years of experience in a physician clinic, patient access, or healthcare billing environment preferred

Knowledge, Skills and Abilities

• Strong customer service and communication skills.
• Knowledge of insurance verification and billing processes.
• Ability to work independently and efficiently in a fast-paced environment.
• Proficiency in using healthcare systems and electronic scheduling/registration software.
• Strong multitasking and organizational skills.
• Knowledge of HIPAA and patient confidentiality standards.
• Ability to resolve routine problems with minimal supervision.