What are the responsibilities and job description for the Customer Experience and Service Improvement Manager position at The Vermont Country Store?
Job Title
We are looking for a Customer Experience and Service Improvement Manager to join our team at The Vermont Country Store.
About the Role
- Prepare annual budget, achieve monthly goals and report financial results.
- Assist Director of Operations with long-range strategic plans for structure, facility, technology and staffing needs.
- Supervise production activities of customer service management team and staff, providing leadership and mentorship.
- Have thorough understanding of customer service operations, productivity measurements and real-time workload management.
Key Responsibilities
- Customer Experience: Prepare annual budget, achieve monthly goals and report financial results.
- Operational Effectiveness: Assist Director of Operations with long-range strategic plans for structure, facility, technology and staffing needs.
- Team Enablement: Supervise production activities of customer service management team and staff, providing leadership and mentorship.
- Service Improvement: Have thorough understanding of customer service operations, productivity measurements and real-time workload management.
Requirements
- Experienced leader with expertise in customer service and operations.
- Ability to drive business growth and improve operational efficiency.
- Excellent communication and interpersonal skills.
- Passionate about delivering exceptional customer service.
