Membership & Engagement Manager

Little Rock | Programs | Full-Time

The Venture Center is a globally recognized Arkansas-based nonprofit entrepreneurial support organization that accelerates success for startup founders, small business owners, and corporate innovators through programs, mentorship, partnerships, and community.

The Little Rock Technology Park provides workspace and resources for technology companies, entrepreneurs, and growing businesses and serves as an important part of Central Arkansas' innovation ecosystem.

Together, The Venture Center and Little Rock Technology Park create a connected entrepreneurial community where founders, businesses, mentors, partners, and tenants have access to the relationships and resources they need to grow.

The Venture Center and Little Rock Technology Park are seeking a relationship-driven, organized, and resourceful professional to strengthen engagement across both organizations.

The Membership & Engagement Manager will be responsible for growing Venture Center membership, supporting Tech Park tenant attraction and retention, and creating a strong experience for the members and businesses connected to our ecosystem.

This role serves as a primary point of contact for members, tenants, mentors, and community partners—understanding their needs, connecting them to relevant resources and relationships, and ensuring consistent follow-through.

The ideal candidate enjoys building relationships, managing multiple priorities, facilitating conversations and events, and helping people and businesses become more connected to the resources around them.

• Manage the Venture Center membership experience from onboarding through engagement, renewal, and retention.
• Build relationships with prospective and current members and Tech Park tenants.
• Support Tech Park tenant attraction through outreach, prospect follow-up, tours, onboarding, and ongoing relationship management.
• Conduct regular member and tenant check-ins to understand needs, opportunities, and challenges.
• Connect members and tenants with relevant programs, mentors, partners, service providers, and community resources.
• Follow up on introductions and referrals to ensure connections lead to meaningful outcomes.
• Maintain accurate membership, tenant, prospect, and engagement records and use data to support reporting and growth.

• Create and lead opportunities that connect members, tenants, mentors, partners, and the broader entrepreneurial community.
• Plan and facilitate recurring activities such as Coffee & Connect, member events, tenant gatherings, founder conversations, and networking opportunities.
• Support participation in Venture Center programs, Tech Park activities, and partner initiatives.
• Gather feedback and identify opportunities to strengthen the member and tenant experience.
• Serve as a connector and liaison between members, tenants, mentors, partners, and organizational leadership.

• Recruit, onboard, and maintain relationships with Venture Center mentors.
• Match mentors and other resources to member and tenant needs.
• Coordinate mentorship events, introductions, and follow-up.
• Build relationships with entrepreneurial support organizations, universities, corporations, professional service providers, economic-development organizations, and other community partners.
• Maintain knowledge of ecosystem resources so members and tenants can be connected to the right support.

• Identify stories and opportunities that showcase members, tenants, mentors, partners, programs, and community impact.
• Develop short-form content for social media, websites, member communications, and other community channels.
• Support regular Tech Park communications and social media engagement.
• Support Tech Park website content and ongoing updates.
• Collaborate with Venture Center and Tech Park leadership and marketing partners to maintain a consistent story across communications, tours, presentations, and community engagement.

• Manage multiple relationships, projects, events, and follow-ups simultaneously.
• Coordinate logistics, scheduling, communications, and follow-up for membership, tenant, mentorship, and engagement activities.
• Maintain clear documentation and repeatable processes for recurring activities.
• Provide regular reporting on membership, tenant engagement, mentorship, and related priorities.
• Collaborate across Venture Center and Tech Park teams to ensure activities reflect the needs of members and tenants.
• Use AI and other digital tools appropriately to support research, communication, documentation, and productivity.

• Bachelor's degree in business, marketing, communications, entrepreneurship, organizational leadership, community development, public administration, nonprofit management, or a related field.
• 5 years of relevant experience in account management, customer success, community engagement, membership, partnerships, program management, client services, entrepreneurship support, economic development, or a related field.
• Strong relationship-building and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong organizational and project-management skills with demonstrated follow-through.
• Ability to manage multiple relationships, priorities, and deadlines.
• Experience planning and facilitating meetings, programs, or events.
• Comfortable using Google Workspace, Asana, social media, event platforms, and other business technologies.
• Comfortable learning and using AI tools responsibly.
• Willingness to work occasional evening events.

• Experience working with startups, entrepreneurs, founders, or small businesses.
• Experience in an entrepreneurial support organization, accelerator, incubator, innovation ecosystem, economic-development organization, or similar environment.
• Experience in membership, account management, customer success, or tenant relations.
• Experience with community engagement, facilitation, workshop leadership, or networking programs.

• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Downtown Parking
• Hybrid Schedule
• 13 Paid Holidays Flexible PTO
• IRA Retirement Plan
• Paid Parental Leave

The Venture Center is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital or familial status, disability, genetic information, age, military service, or other applicable legally protected characteristics. We believe that our differences are our strengths and that diversity builds a stronger team.