Waitstaff/Host - Hostess

Job Summary:

As the initial point of contact at the club’s food & beverage venues, this position is responsible for providing a positive first impression by displaying professionalism, friendliness, and an eagerness to provide outstanding service to club members and their guests. This position is responsible for demonstrating genuine hospitality by welcoming, creating rapport, and escorting members and guests to their table or bar seat.

Essential Duties & Responsibilities:

• Acknowledges and greets members and their guests warmly, immediately after they have entered by using their name whenever possible
• Escorts members to their tables, provides them with menus, and ensures the tables are set up properly
• Monitors host/hostess stand to ensure area is neat and clean, as well as inspects proper cleanliness and safety in the dining room
• Ensures all menus are clean and ready for the next reservation
• Controls the front door ensuring a smooth flow of service
• Follows proper opening and closing duties are per the appropriate procedures
• Assists with table clearing and re-setting as needed
• Notes any special requests on the reservation list and communicates the request to the Food & Beverage Manager to announce at lineup
• Attends pre-meal meetings to learn daily specials, club announcements, and general club information
• Ensures that all menus are counted daily, re-ordered, cleaned, and properly stored
• Recognizes members and their guests upon their exit, while smiling and thanking them for coming to the Club to dine.
• Promote Member satisfaction through recognition and attention to detail
• Conforms with and abides by all regulations, policies, work procedures, and instructions
• Exhibits and maintains a professional demeanor and grooming standards to reflect a positive image of The Venice Golf and Country Club
• Performs other duties as assigned by the Food and Beverage Managers

Knowledge, Skills, & Abilities:

• Must have excellent customer service and interpersonal skills
• Must have strong organizational skills
• Must work well under pressure
• Ability to verbally communicate well in English and in writing
• Ability to understand and carry out verbal and written instructions in English
• Ability to interact professionally and maintain effective working relationships with superiors, co-workers, and members
• Must be able to multi-task and work in a fast-paced environment
• Must have a flexible schedule, including working on weekends and holidays

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED); a minimum of six months experience and/or training in the food and beverage or customer service-related industry; or equivalent combination of education and experience.

Language Skills:

Ability to communicate well in English. Ability to read and interpret documents such as safety rules and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information one-on-one to members and guests.

Computer Skills:

To perform this job successfully, an individual should have knowledge of the internet and point-of-sale (POS) electronic ordering system and reservations systems.

Certificates, Licenses, Registrations:

Safe Staff Food Handler Certificate

TIPS Certificate

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel or crouch.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

We are a Drug Free Workplace and Equal Employment Opportunity Employer.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Paid training
• Referral program
• Vision insurance

Ability to Commute:

• Venice, FL 34292 (Required)

Ability to Relocate:

• Venice, FL 34292: Relocate before starting work (Required)

Work Location: In person

Salary : $14