What are the responsibilities and job description for the Engineer - Patch Management position at The Venetian Resort Las Vegas?
Position Overview
The primary responsibility of the Engineer – IT Patch Management is to deploy Windows OS patches and maintain server and/or workstation health across an enterprise environment.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
Must be able to
The primary responsibility of the Engineer – IT Patch Management is to deploy Windows OS patches and maintain server and/or workstation health across an enterprise environment.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
- Administer and specialize in Microsoft System Center Configuration Manager (SCCM) capabilities to ensure large enterprise network patch management, distribution and compliance functions are met.
- Ensure that device patching is planned, tested thoroughly and deployed with minimum service disruption while meeting Corporate IT and Cyber Security standards.
- Troubleshoot and resolve SCCM client health issues that prevent patches from automatically installing.
- Monitor workstation patch compliance and manually install patches in order to meet Corporate IT standards.
- Monitor server patch compliance and manually intervene to install patches during scheduled server maintenance window.
- Develop advanced scripts using PowerShell, Batch or VBScript for both Windows 7 and Windows 10 to automate software removal or mitigate identified vulnerabilities.
- Create application packages and deployments in SCCM.
- Thoroughly test application packages and deployments before making them available.
- Troubleshoot SCCM deployment issues of application packages and when necessary engage with Desk Side Support team to ensure a complete and accurate delivery.
- Manage the configuration of complex maintenance windows to ensure minimal downtime to shared services and applications.
- Collaborate with Vulnerability Management team to perform scans to accurately report on patch compliance.
- Generate management reporting on patch compliance and SCCM client health by device type.
- Develop, test, install, configure and troubleshoot computer hardware and software.
- Translate business requirements into technical specifications; collaborate with the IT Architecture team to design holistic IT solutions.
- Apply technical knowledge to solve a variety of technological challenges.
- Work with inter-disciplinary teams to ensure secure, reliable system implementations and upgrades are performed within defined project parameters.
- Adhere to SDLC, and project governance internal and regulatory (Sarbanes Oxley & Gaming Control) guidelines, policies, and procedures.
- Create and maintain applicable system documentation.
- Cross-train and share both business and technology related knowledge with other IT Engineers.
- Work cross-functionally with IT peers and business partners.
- Safety is an essential function of this job.
- Consistent and regular attendance including on-call availability on a rotational basis is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- Bachelor’s degree in relevant discipline or equivalent work experience.
- Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
- Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Technology Specialist (MCTS) certifications preferred.
- CompTIA Security , ISC2 Certified Information Systems Security Professional (CISSP) certifications preferred.
- 3 years of experience in Information Technology.
- 3 years of experience in system administration including knowledge of with the Windows registry, interaction of drivers within the OS, group policy processing and unattended (silent) installs of Windows operating systems.
- 3 years of experience in SCCM to deploy Windows OS patches.
- Experience with using Flexera Admin Studio, Install Shield or other Enterprise Packaging Software.
- Strong analytical and problem-solving skills.
- Working knowledge of key ITIL processes – Continuous Improvement, Change, Incident, Problem, Release, and Service Request Management.
- Ability to work in both a team environment and independently.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Must be able to
- Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.