Attendant - Housekeeping Floor

Position Overview

The primary responsibility of the Attendant – Housekeeping Floor is to maintain hallways, stairwells, guest elevator lobbies, storage rooms and assist Housekeepers.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Cleans and maintains all assigned area(s) and corridors, vending, elevators, landings, service areas on guest floor suites, and ensuring hotel’s standards of cleanliness.
• Stock, organize and provide supplies/linens as needed keeping par level inventories available.
• Assist housekeepers with stripping linen and removing trash from assigned area(s) as needed.
• Transport all soiled or rejected linen & trash from assigned work area(s) to designated areas.
• Delivers and retrieves items, providing service or assistance as requested by guests & management.
• Relay accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions and special events.
• Uses PPE & correct cleaning chemicals for designated surfaces, according to OSHA regulations & hotel requirements.
• Proper performance requires maintaining familiarity with policies and procedures of the department.
• Ongoing compliance with policies and procedures of the department is required.
• Physical and mental dexterity is required to accomplish all tasks associated with the completion of an exceptional housekeeping service.

Additional Duties & Responsibilities

• Possess skills to expedite, process & perform service, evaluating information, and acting based upon available information to complete tasks & assignments efficiently & effectively.
• Use of equipment, tools or systems related to proper performance of service is required.
• Ensure ongoing security of assigned keys/equipment.
• Review & update completed assignments in real time, communicate with Manager and Housekeepers in ongoing fashion throughout the shift.
• Knowledgeable about Venetian Resort features, attractions, promotions and events.
• Communicates accurate directions, supporting & providing guests with information as needed.
• Monitors and maintains cleanliness, sanitation and organization of assigned work area(s) including the front of house, as well as the back of house area(s) assigned.
• Always provide unmatched service to guests & team members.
• Performs other related duties as assigned.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.

Additional Duties & Responsibilities

Additional Duties & Responsibilities

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 18 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 6 months of hotel experience or in a similar cleaning environment.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Available to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Physical Requirements

Must be able to

• Lift or carry 75 pounds, unassisted and be able to push up to 325 pounds (fully loaded maid cart) in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.