What are the responsibilities and job description for the Concierge position at The Vanderbilt?
Inspired by the insatiable wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, the historic downtown mansion once owned by the businessman and scion has been reinterpreted for the modern era as a lively and stylish social destination. From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the specially-commissioned series of mysterious and moody old world still lives sprinkled throughout the foyer and lounge, the scene at The Vanderbilt is crackling with coastal curiosities and alluring eccentricities waiting to be discovered.
Job Description
We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality
- Greet guests upon arrival and provide them with information about the hotel's amenities and services
- Assist guests with restaurant reservations, transportation arrangements, and local attractions
- Provide recommendations for dining, shopping, and entertainment options
- Handle guest inquiries and resolve any issues or concerns promptly and professionally
- Maintain a neat and organized concierge desk and lobby area
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications
- Previous experience in a customer service role, preferably in a hotel or hospitality environment
- Excellent communication and interpersonal skills
- Knowledge of local attractions, restaurants, and transportation options
- Strong organizational skills and the ability to multitask
- Proficiency in Microsoft Office and reservation management software
- Flexible schedule, including evenings, weekends, and holidays
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.