IS Support Technician

We are looking for an experienced Information Systems Support Tech to build and deploy new PC, laptops, printers and communication connections. Requires broad technical knowledge of PC troubleshooting, diagnostic testing, and repair.

Prefer those with experience in managing and deploying devices through Microsoft Intune. Possess strong administrative skills with Microsoft 365 (M365) services. Proficient in mobile device management (MDM), including configuring and troubleshooting iOS devices.

Schedule: Monday - Friday 8:30am to 5pm, will include occasional evening and weekend work, and on-call rotation.

Hiring Range: $25.32 to $32.25 commensurate with experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Troubleshoots and assists in the resolution of user reported hardware/software problems, and makes repairs to personal computers, laptops, printers, and communication connections.
• Build and deploy new PC, laptop, and thin client hardware and software utilizing both approved Windows image tools as well as basic operating system media
• Runs basic diagnostic tests.
• Liaison with vendors to troubleshoot/resolve major issues.
• Manages warranty and non-warranty service issues with third party vendors.

SKILLS AND ABILITIES:

• Proven ability to communicate effectively, both in written and oral form.
• Proven ability to work as part of a team, in a fast-paced production-oriented environment.
• Ability to prioritize, highly organized.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Minimum of one year of relevant work experience required.
• Experience working with technical hardware such as processors, memory, hard-drives, NIC’s, required.
• A certification strongly preferred.
• Valid Driver’s License in good standing. Driving record must meet Vancouver Clinic standards.

Pay Range:

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.