What are the responsibilities and job description for the Front Desk Clerk position at The Valley Podiatry and Wound Care Center?
About Us
We are a fast-paced, high-volume podiatry clinic providing comprehensive foot and ankle care, including wound care, and surgical procedures. Our team is dedicated to delivering efficient, compassionate, and high-quality care to our patients.
We are seeking a bilingual (English/Spanish) Front Desk Clerk who thrives in a busy medical environment, excels at multitasking, and is eager to grow with our practice.
Position Summary
- The Front Desk Clerk is the first point of contact for patients and plays a critical role in ensuring smooth clinic operations. This individual must be organized, detail-oriented, and comfortable managing a high patient volume while maintaining a professional and welcoming demeanor.
Key Responsibilities
Patient Interaction & Front Office Operations
Greet and check in patients in a courteous and professional manner
Verify and update patient demographics and insurance information
Schedule, confirm, and reschedule appointments
Answer multi-line phone system and direct calls appropriately
Collect co-pays, balances, and provide receipts
Ensure required forms and documentation are completed
Insurance & Administrative Duties
Perform insurance eligibility and benefit verification
Obtain prior authorizations when required
Communicate coverage details to patients
Enter accurate data into EMR system
Maintain confidentiality and HIPAA compliance
Clinical Support
Coordinate patient flow in collaboration with medical staff
Assist with scanning, filing, and documentation
Support workflow during high-volume clinic days
Cross-train in additional administrative tasks as needed
Required Qualifications
Fluent in Spanish and English (verbal and written)
Minimum 1 year of medical front desk experience preferred
Experience with insurance verification required
Experience with EMR systems required
Strong multitasking ability in a fast-paced environment
Excellent communication and customer service skills
Professional demeanor and positive attitude
Strong organizational skills and attention to detail
Pay: $10.00 - $13.00 per hour
Work Location: In person
Salary : $10 - $13