Certified Medical Assistant Team Lead

Overview

Texas Colon and Rectal Specialists is looking for a Certified Medical Assistant Team Lead to join our team! This position will work and support our Central, South, and North locations in Austin, Tx location. This is a full-time Monday-Friday 8am-5pm position with no weekends, or major holidays!!

Texas Colon & Rectal Specialists is a specialty surgical division within Texas Oncology that is committed to providing leading-edge treatments for colon and rectal diseases and disorders. We are one of the largest colorectal care specialist groups in the United States. We are committed to growing our mission to provide you with the most advanced, compassionate colorectal healthcare. Being a large group simply means we can offer more convenience to our patients. Texas Colon & Rectal Specialist (TCRS) is here to provide our patients with leading-edge treatment for anal abscesses, fistulas, fissures, colon cancer, hemorrhoids, and ostomy care. Whether it is in-office visit or telemedicine, we are here for you.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Certified Medical Assistant Team Lead do?

Coordinate and oversee clinical team members to ensure compassionate, effective and efficient delivery of high-quality clinical care for patients. Assists the Supervisor / Manager of Medical Assistants and/or Nursing to coordinate the exam area and facilitate smooth and efficient patient flow. Assists in the coordination of daily room assignments and scheduling of Medical Assistants to assist physicians. Under direct supervision, assists physicians and clinicians with patient care duties in a clinical environment. Promotes efficient patient flow and patient care, i.e. exams, and procedures. Performs clinic support tasks including miscellaneous clerical tasks, answering phones, and maintaining physician’s schedule. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities:

• Coordinate and supervise the activities of clinical team members engaged in clinical care for patients under the supervision of physicians/providers.
• Organize and assign duties, as needed to clinical team members.
• Establish clinical team member work schedules monthly and Float(s) for all clinic coverage needs.
• Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently, and timely. Monitor and control overtime.
• Review and correct timesheets, review and respond to time off requests timely and coordinate payroll for clinical team members.
• Evaluate performance of clinical team members and conduct verbal and written performance evaluations and/or quarterly 1:1 evaluations, as needed.
• Assist with interviews. Conduct orientation and training on clinical workflows, policies and procedures.
• Ensure high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate to Practice Manager.
• Implement or recommend disciplinary action as needed in conjunction with Practice Manager.
• Document all disciplinary action.
• Maintain adequate clinical supplies at all times for all clinic locations.
• Ensure supply purchases are cost efficient and within the budget.
• Review and confirm supply receipts when delivered.
• Assist in allocating supplies, storing and documenting inventory.
• Ensure clinical equipment remains in operating condition, along with appropriate cleaning and maintenance documentation.
• Ensure clinical policies and procedures comply with current state and federal regulations and OSHA requirements and regulations.
• Document user training on policies and procedures as needed to ensure quality, compliance, accuracy, and cost efficiency
• Assist clinical services team members, physicians and APPs with maintaining patient flow to ensure patients are seen timely and efficiently.
• Assist clinical services team members, physicians and APPs as needed by returning patient calls and completing physician and/or APP orders such as medication refills, scheduling referral and/or specialist appointments, completing laboratory forms and performing other tests such as required.
• Serve as a back-up for clinical team members as needed by working as a physician and/or APPs’ primary clinical team member due to staffing needs including vacations, illnesses, lunches, etc.
• Assist with periodic staff meetings with clinical team members.
• Attend assigned meetings and relay pertinent information to clinical team members timely.
• Attend periodic training sessions and meetings pertinent to position.
• Maintain certification and maintain CPR certification.
• Maintain excellent communication and effective working relationships with patients, physicians and/or APPs, all staff team members within the organization for continuity of high-quality patient care.
• Maintain effective working relationships with all departments of the organization including, but not limited to Operations, Human Resources, IT, etc.
• Work at different office locations within the organization as needed.
• Perform all other duties as assigned.

Qualifications

The ideal candidate will have the following background and experience:

Education and Experience:

• High school diploma or equivalent required
• Associate’s degree or higher preferred but not required
• Minimum five (5) years experience as a medical assistant.
• Phlebotomy experience preferred.
• Current BLS certification required.
• Some state regulations may require specific certifications in order to work as a Medical Assistant
• Medical office experience required
• Supervisory or management experience preferred

Certification and Licensure:

• CMA or RMA certification license required

Competencies:

• Knowledge of electronic medical record specifically Athena.
• Has the desire to teach and support others and the ability to adjust teaching style to the learning needs of new and current team members to facilitate successful training and mentoring.
• Knowledge of medical terminology.
• Knowledge of medical office principles, standards, applications, and tests.
• Knowledge of medical office safety, cleanliness and infection control policies and regulations.
• Knowledge of medical office equipment uses and maintenance with ability to train as needed.
• Accuracy – Ability to perform work accurately and thoroughly.
• Communication – Ability to communicate effectively verbally and in writing.
• Computer Skills – Proficient ability to use a computer and electronic medical record.
• Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
• Customer Service Oriented – Friendly, cheerful, and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.
• Decision Making – Ability to make critical decisions while following policies and procedures of the organization.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Flexibility – Ability to adapt easily to changing conditions and work responsibilities.
• Leadership Skills – Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Positivity – Display a positive attitude and is a positive agent for change.
• Teamwork – Work as part of a team and collaborate with co-workers.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Work Environment:

Environmentally controlled medical office environment.Fast-paced environment with occasional high pressure or emergent situations. Work hours subject to office needs to ensure coverage during all hours of operation. Frequent exposure to bodily fluids. Possible exposure to infectious specimens, communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a laboratory and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public.

Physical Demands:

Frequent sitting, standing, walking, grasping, carrying and speaking. Occasional reaching, bending and stooping. Lifting, carrying, pushing and pulling up to 50 pounds, with assistance if needed. May need to lift or turn patients who are disabled, with assistance if needed. Frequent use of computer, keyboard, copy and fax machine and phone.