What are the responsibilities and job description for the Medical Receptionist / Patient Care Representative– Urgent Care Clinic position at The Urgent Care?
Patient Care Representative
The Urgent Care is seeking a reliable, polished, and patient-focused Patient Care Representative to join our front-desk team. This role is an excellent opportunity for individuals who are committed to professionalism, delivering exceptional service, and contributing to a high-performing healthcare organization.
Key Responsibilities
Key Responsibilities
- Greet and check in patients with professionalism and courtesy
- Answer inbound calls and provide accurate information regarding services, pricing, and scheduling
- Schedule check-in times for multiple clinic locations
- Verify insurance coverage, collect payments, and ensure accurate data entry
- Maintain patient records and support efficient patient flow
- Communicate effectively with patients, providers, and clinical teams
- Assist clinical staff as needed, including basic triage (training provided)
- Support check-in and check-out processes, ensuring correct documentation and billing
- Maintain a clean, organized, and professional work environment
- Adhere to HIPAA and patient privacy standards
- Participate in ongoing training and development
Qualifications
- High School Diploma or equivalent
- Professional communication and strong interpersonal skills
- Ability to demonstrate compassion and patient-centered service
- Capability to work efficiently under pressure and multitask
- BLS certification (within 90 days of employment)
- Flexible availability (20–30 hours/week), including evenings, weekends, and holidays
- Able to travel between two clinic locations as needed
- Bilingual in English/Spanish strongly preferred
Preferred Experience
- Medical Assistant certificate or related healthcare education
- 2 years of customer service or front-desk experience
- Prior experience in a healthcare or medical office setting
- Familiarity with EMR systems
- Comfortable working in a high-volume clinical environment
Benefits
- Health Insurance (BCBS)
- Dental Insurance (BCBS)
- Vision Insurance (BCBS)
- Retirement 401k
- Life Insurance
- Short/Long term disability
- Medical stipend at clinic (includes family after 90 days)
- Holiday Pay
Salary : $15