What are the responsibilities and job description for the Relocation Agent position at The Urban Group, Inc.?
Job Summary
We are seeking a passionate and experienced Relocation Agent to join our team on a project-based basis. In this role, you will be responsible for assisting tenants in relocating from subsidized housing units outside of the project. This requires a strong understanding of housing resources, excellent client service skills, and the ability to navigate complex situations with empathy and professionalism.
Key Responsibilities:
We are seeking a passionate and experienced Relocation Agent to join our team on a project-based basis. In this role, you will be responsible for assisting tenants in relocating from subsidized housing units outside of the project. This requires a strong understanding of housing resources, excellent client service skills, and the ability to navigate complex situations with empathy and professionalism.
Key Responsibilities:
- Conduct thorough needs assessments:
- Meet with tenants to understand their individual needs, preferences, and relocation challenges.
- Gather information on housing affordability, accessibility, and transportation needs.
- Develop and implement relocation plans:
- Assist tenants in identifying and exploring suitable housing options within their budget.
- Provide guidance on rental applications, lease agreements, and security deposits.
- Assist with the coordination of move-in dates and any necessary transportation arrangements.
- Advocate for tenant rights:
- Ensure that tenants are informed of their rights and options throughout the relocation process.
- Advocate for tenants' needs with landlords, property managers, and other relevant agencies.
- Maintain accurate records:
- Document all interactions with tenants and maintain detailed records of relocation activities.
- Prepare reports on relocation outcomes and identify areas for improvement.
- Build and maintain relationships:
- Collaborate with landlords, property managers, social service agencies, and other community partners.
- Provide excellent customer service to all stakeholders.
- High School Diploma or equivalent required; Associate's Degree preferred.
- 5 years of experience in customer service, social services, or a related field.
- Strong understanding of local housing markets and resources.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
- Strong organizational and time-management skills.
- Valid driver's license and reliable transportation.
- Florida Real Estate License preferred, not required.