Operations Manager (2)

About The Urban Foresters

At The Urban Foresters, our mission is to find a higher purpose in our ordinary work.

We believe this challenging, hands-on craft is a way to build character. We are a team dedicated to serving our clients and caring for creation. We take pride in doing the job right, for a bigger reason.

We are looking for individuals who are committed to this mission and who will live by our Core Values:

• Charity: This is the why behind our work. It means having your teammate's back. It’s about serving our clients with respect and patience, even on tough days. It’s the "team-first" attitude that makes the whole crew better and safer.
• Fortitude: This is grit. This job is tough. Fortitude is the mental and physical toughness to show up and get the job done right, whether it's 100 degrees or 30 degrees and raining. It’s about facing a hazardous removal with focus, not fear. It’s the endurance to finish the job safely.
• Humility: This is our #1 safety tool. Pride gets people hurt in this business. Humility is about knowing your limits, respecting the danger, and being teachable. It means listening to your foreman, checking your gear, and never thinking you're too good to be safe. It’s a "no-ego" mindset.

Job Title: Operations Manager (1)

Salary: $91,000

VIP (Variable Incentive Plan): $31,000

Department: Operations

Accountability:

• Calendar (Scheduling and Dispatch)
• Labor
• LMA (Leadership, Management, & Accountability) of 4 - 7 Crew Foreman

Qualifications:

• Executive Level Hire with a related degree in Business Management
• 8 years of experience in workforce or operations management.
• Proven track record in training, mentoring, and leading teams.
• Strong in managerial accounting, analytical skills, and KPI formation.
• Excellent English/Spanish communication and organizational health skills.
• Ability to manage change and drive continuous improvement initiatives.

Ordinary Work:

Team Behaviors:

• Build trust and confidence with all TUF employees
• Participate in Weekly Tactical meetings and Wheel of Life
• Collaborate in and execute the Operations annual budget and capital plan
• Maximize Operations, Labor, and Fleet resources
• Communicate Fleet and Labor issues to all interested parties within 24 hours
• Share cross-departmental information unimpaired by language barrier(s)
• Advise other department counterparts on insights toward the company mission

Manager of Managers:

• Complete management of crew foremen
  • Supervise, coach, mentor, train, discipline & promote
• Recruit and qualify new additions to the Operations Team.
• Total ownership of the labor scheduling calendar and deploying Ops resources.
• Grow and develop Managers through all Ops and People Dept initiatives.
• Maintain operational oversight on all crews and equipment when in the field.
• Identify and rectify system gaps through teamwork and delegation.
• Schedule and achieve local branch work-completed goals on a monthly, quarterly, and annual basis
• Actively promote stability through a proven company culture.

Manager of Self:

• Adhere to The Playbook
• Develop self through Wheel of Life

Key Performance Indicators (KPI):

• Meet or exceed individual crew revenue targets (WK/MO/YR)
• Perform all assigned duties at or under the annual budget
• 100% Scheduling Accuracy
• All Foremen WIM & WOL met weekly
• Labor Performance (improve by 10% in first year)
• All downline employees @ 80% on standardized lexicon exam by EOY