What are the responsibilities and job description for the Store Manager, Retail position at The UPS Store?
Job Summary
The Retail Store Manager is responsible for overseeing the daily operations of a The UPS Store location, ensuring exceptional customer service, driving sales, and managing staff performance. This role requires strong leadership, operational expertise, and a customer-first mindset to uphold The UPS Store brand standards while achieving business goals.
Key Responsibilities
Store Operations
- Manage daytoday store operations, including shipping, printing, mailbox services, and retail sales
- Ensure compliance with The UPS Store® operational procedures, policies, and brand standards
- Maintain store appearance, cleanliness, and merchandising standards
- Handle customer issues and resolve escalations professionally and efficiently
Sales & Customer Service
- Deliver outstanding customer service and ensure a positive customer experience
- Identify sales opportunities and promote UPS products and valueadded services
- Monitor sales performance and implement strategies to meet or exceed revenue goals
- Build and maintain relationships with local businesses and customers
Team Leadership & Staffing
- Recruit, train, schedule, and supervise store associates
- Provide coaching, performance feedback, and ongoing training
- Foster a positive, teamoriented work environment
- Ensure adequate staffing levels to meet business needs
Financial & Administrative Management
- Manage store budgets, expenses, and cash handling procedures
- Prepare reports related to sales, payroll, and inventory
- Order supplies and manage inventory levels
- Ensure accuracy in shipping documentation and financial transactions
Compliance & Safety
- Follow all UPS and The UPS Store® safety, security, and compliance guidelines
- Ensure proper handling of packages, including hazardous materials and restricted items
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 2 years of retail management or customer service management experience
- Previous experience in shipping, printing, or logistics preferred
- Strong leadership, organizational, and communication skills
- Ability to multitask and manage priorities in a fastpaced retail environment
- Proficiency with POS systems, computers, and Microsoft Office
- Ability to lift up to 50 lbs and stand for extended periods
Schedule & Work Environment
- Fulltime position
- Flexible schedule, including evenings and weekends as needed
Compensation & Benefits
- Competitive salary based on experience
- Performancebased bonuses (if applicable)
- Paid time off and holidays
- Training and development opportunities
Equal Opportunity Statement
The UPS Store® is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.