What are the responsibilities and job description for the Store Manager – Multi-Unit Retail Operations (UPS Store Network) position at The UPS Store?
Store Manager – Multi-Unit Retail Operations (UPS Store Network)
Long Island & NYC
Pay: Competitive, based on experience
11-Location, High-Performing Franchise Network
We’re a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems.
This is a long-term career role with real advancement — not a typical retail job.
Why This Opportunity Stands Out
You’ll step into an organization with:
- A dedicated support structure (Ops Manager Unit Managers)
- Strong training, coaching, and development programs
- Clear operational standards, systems, and KPIs
- Consistent mentorship and real visibility into multi-unit operations
- Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles
What You’ll Be Responsible For
Leadership & Team Development
- Coach, train, and mentor team members to hit performance goals
- Build an accountable, engaged, high-energy culture
- Participate in hiring, onboarding, and ongoing coaching
Operational Excellence
- Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns
- Maintain store standards, compliance, and cleanliness
- Execute daily workflows and ensure smooth store operations
Sales & Customer Experience
- Drive upselling, engagement, and customer satisfaction
- Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)
- Ensure every customer receives a premium UPS Store experience
Business & Performance Management
- Analyze performance reports and implement improvements
- Control labor, supplies, inventory, and operational costs
- Set daily priorities and maintain strong store execution
Who Thrives in This Role
You may come from:
- Retail management
- Hospitality or service leadership
- Logistics or shipping operations
- Customer service leadership
- Assistant manager or manager roles in fast-paced environments
Ideal candidates are:
- Strong communicators
- Naturally great coaches
- Confident decision-makers
- KPI-driven
- Positive, reliable, and customer-focused
What We Offer
- A structured, supported management environment
- A high-performing, well-resourced network
- Clear career path & opportunities for advancement
- Training, coaching, and ongoing development
- Competitive pay based on experience
Ready to Lead With Us?
If you’re a strong leader with operational discipline and you want to grow within a multi-unit environment, we’d love to connect.
Apply today or message us to learn more.